Wadzanai Makaza
28 Ballantyne Crescent, Cranborne,Harare
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Nash Paints
11.2021 - Current
- Selling paints and accessories, managing orders, and handling customer inquiries.
- Ensuring timely processing of orders, invoices, and deliveries.
Maintaining customer records, negotiating sales, and gathering market information. - Providing exceptional customer service and upholding brand quality standards.
- Dispatching and Customer Management: Processing and confirming order dispatches promptly.
- Assisting customers with returns and adjustments, ensuring satisfaction.
- Stock and Financial Management: Maintaining inventory knowledge to prevent out-of-stock sales.
- Overseeing cash sales and reconciliation.
- Quality Assurance and Experience: Monitoring sales activities for quality assurance and customer satisfaction.
- Prioritizing providing the best customer experience aligned with organizational goals.
Fuel Attendant
Liquid Cargo
03.2020 - 11.2021
- Enhanced customer satisfaction by providing efficient and courteous fueling services.
- Promoted a safe environment through adherence to safety guidelines and proper handling of fuel equipment.
- Contributed to increased sales by informing customers about available products and promotions.
- Maintained cleanliness of the fuel station, ensuring a welcoming atmosphere for patrons.
- Assisted in inventory management, keeping track of fuel levels and reporting supply needs promptly.
Sales Representative
Jet
11.2016 - 01.2018
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Till Operator
Foodking
04.2016 - 11.2016
- Enhanced customer satisfaction by providing efficient and accurate transactions at the till.
- Reduced wait times for customers by quickly processing payments and issuing receipts.
- Maintained a well-organized workspace for improved efficiency during busy periods.
- Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
Factory Line Worker
Lifel Clothing
12.2015 - 02.2016
- Increased production efficiency by streamlining assembly line processes and identifying areas for improvement.
- Reduced machine downtime by performing regular maintenance checks and promptly addressing issues.
- Maintained high product quality standards through thorough inspection of finished goods and immediate correction of defects.
- Collaborated with team members to meet daily production quotas consistently and efficiently.
Education
Advanced Level
2 'A Level' PassesOrdinary Level
8 'O Level' PassesSkills
- Outstanding Oral and Written Communication Skills
- Time Managements
- Teamwork
- Client Service
- Account Servicing
- Customer Retention
- Revenue Generation
- Proficiency in Microsoft Office Suite, Pastel and Sage
- Knowledge of ISO 9001: 2015 awareness
Certification
- Clean Class 4 Driver's License
- ICDL Certificate
REFERENCES
1. Nash Paints
41 Kelvin Road N, Graniteside
04779300
nashpaints.co.zw
2.Liquid Cargo
19 Seke Road, Harare
0773854131
3.Foodking
8 Shepperton Road Graniteside
+26347541147
Timeline
Sales Representative
Nash Paints
11.2021 - Current
Fuel Attendant
Liquid Cargo
03.2020 - 11.2021
Sales Representative
Jet
11.2016 - 01.2018
Till Operator
Foodking
04.2016 - 11.2016
Factory Line Worker
Lifel Clothing
12.2015 - 02.2016
Advanced Level
Ordinary Level
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