Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Emillino Nacua

Wentworth Point,NSW

Summary

Restaurant management professional with solid track record in optimizing restaurant operations and team performance. Known for fostering collaborative work environments and achieving consistent results. Reliable and adaptable, with focus on customer service and operational efficiency. I take pride in my customer service skills and can adapt to any given circumstances especially in fast-paced environments. I am an ambitious self-starter willing to embrace new challenges in this industry where I am not only able to utilize my experiences but also further improve my customer service experience whilst meeting key performance indicators.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Food & Beverage Restaurant Supervisor

Star Casino
09.2024 - Current
  • Supervised daily operations to ensure exceptional guest experiences and adherence to service standards.
  • Trained and mentored staff, fostering a collaborative environment and enhancing team performance.
  • Monitored inventory levels, ensuring timely replenishment of supplies and minimizing waste through effective management.
  • Resolved customer complaints promptly, enhancing satisfaction and maintaining positive relationships with patrons.
  • Maintained accurate records of sales, labor and other costs.
  • Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
  • Coordinated event planning, managing logistics for successful private dining experiences.
  • Managed 300+ booked cover service periods.

Assistant Restaurant Manager

Fonda Mexican
02.2022 - Current
  • Providing excellent customer service experience, ensuring all needs are met.
  • Managing profit and loss within the business (P&L).
  • Ensuring day-to-day operations is equipped with enough staff.
  • Managing and building a team culture.
  • Managing functions and events.
  • Hiring and training of new staff.
  • Maintained high and consistent NPS ratings each month.

Assistant Restaurant Manager

Grill'd Pty Ltd
04.2016 - 02.2022
  • Providing excellent customer service, ensuring all needs are met.
  • Establishing a clean and safe environment for both staff and customers.
  • Responding to client/customer feedback within 24 hours.
  • Managing profit and loss within the business (P&L).
  • Managing and building a team culture.
  • Delegating tasks to the team.

Education

Bachelor of Information Technology - Majoring in Website Design

Macquarie University
01.2016

Bachelor of Business - Human Resource Management

Western Sydney University
01.2015

High School Certificate - undefined

Parramatta Marist High School
01.2014

Skills

  • Good communication skills
  • Confidence in communicating with people
  • Ability to handle disputes & provide solutions
  • Performing against individual and team targets
  • Good time management
  • Ability to profile customers effectively
  • Ability to adapt to any situations and form solutions
  • Capable of working under pressure

Certification

  • NSW Responsible Service of Alcohol Certificate - 2024-2027
  • Certificate IV in Leadership and Management - 2021
  • Certificate II & III in Hospitality - 2019

LANGUAGES

English

Timeline

Food & Beverage Restaurant Supervisor

Star Casino
09.2024 - Current

Assistant Restaurant Manager

Fonda Mexican
02.2022 - Current

Assistant Restaurant Manager

Grill'd Pty Ltd
04.2016 - 02.2022

Bachelor of Business - Human Resource Management

Western Sydney University

High School Certificate - undefined

Parramatta Marist High School

Bachelor of Information Technology - Majoring in Website Design

Macquarie University

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Emillino Nacua