Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
EMILY ACKLAND

EMILY ACKLAND

......................................................................................................................................
Brisbane

Summary

Administrative professional with over a decade of diverse industry experience in retail, construction, and mining sectors. Known for delivering exceptional customer service in high-pressure environments and consistently surpassing expectations. Demonstrated loyalty and dedication in every role, ensuring smooth operations and satisfied customers & colleagues.

Overview

14
14
years of professional experience

Work History

Accommodation and Flights Officer

BHP
Brisbane, Queensland
04.2023 - 05.2025
  • Exceeded the minimum of 70 bookings per day
  • Responding to & facilitating the allocation of BMA's workforce for village accommodation & flight requests across the Bowen Basin
  • Liaise with airlines Qantas/ Alliance/ National Jet Express to manage day to day operational requests, reporting and prioritize high priority flight requests.
  • Demonstrate BHP Operating System Principles & Practices in including participation and facilitation of daily meetings, Role Confirmations and Field Leadership routines.
  • Manage flight disrupts and/or support FIFO Coordinator in managing medium to major flight disrupts or cancellations.
  • Assist with coordination of people planning, roster management, people development and training when stepping up or providing coverage.
  • Fulfilling Field Leadership KPI 's every month.
  • Ensure an ongoing review of forecast requirements for both accommodation and charter flights and provide feedback to supervisor regarding options for improvement regarding availability.
  • Perform and coordinate reporting for Management to ensure they are continuously informed and updated.
  • Responsible for training staff overseas based in Malaysia and the Philippines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.

Administration & Finance Assistant

Brady Marine & Civil
09.2022 - 03.2023
  • Scheduling of flights, car hire and accommodation for the CEO, CFO, senior staff, project Managers and FIFO workers.
  • Uniform ordering, Inventory control and allocations.
  • Payment and record keeping of rent, registration vehicle/trailer and utilities.
  • Follow up credit application, invoices and support documents for suppliers and subcontractors.
  • Support the accounts team with handling of invoices and end of month reporting.
  • Assisting accounts with purchase orders and remittances.
  • Data entry, record keeping and providing office assistance to head office/site.
  • General support to the office and coordination; phone answering, digital scanning/ filing, office and kitchen supplies, mail collection and deliveries.
  • Coordination of birthdays and office events.

Promotions Assistant/Demonstrations Coordinator

Drakes Supermarkets Head Office
Adelaide, South Australia
08.2019 - 08.2022
  • Plan and manage promotional campaigns.
  • Office duties, assisting stores with pricing or scanning queries.
  • Work with external agencies and senior management to build creative material to present and print to supplier weekly - for both QLD and SA stores.
  • Negotiate with external providers for competitive weekly, monthly and every day-low price and ensure promotional pricing is competitive within the market.
  • Manage and maintain supplier facing promotional relationships.
  • Grow case deal investments, Develop promotional plans that support category strategies.
  • Organised sampling events by working hand-in-hand with store managers and suppliers. Offered friendly and efficient service to customers internal or external, handled challenging situations.
  • Coordinated and attended meetings between supplier and store managers to arrange activities such as; store opening days, family fun days, continental days, Halloween, Easter, Christmas.
  • Kept project creative materials and important paperwork well-organised to avoid delays or errors.
  • Set staff demonstration schedules to optimised coverage of all areas.
  • Efficiently and effectively manage incoming phone calls and correspondence, including emails.
  • Undertake role as WH&S officer, identifying hazards, attending quarterly meetings.
  • Increased customer interest in products through creative marketing materials and presentations.

Scanning Coordinator

Drakes Supermarkets West Beach
Adelaide, South Australia
02.2017 - 08.2019
  • Confirmed accurate price changes and prepared and printed daily price download for full visibility.
  • Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
  • Sorted, logged and distributed price change paperwork, shelf labels and special flags and guided other team members in ordering and receiving flags.
  • Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
  • Built strong relationships with store managers by following up on previous purchases and suggesting new products to range in store.
  • Processed orders via direct suppliers and through Metcash.

Assistant Manager

Drakes Newsagent & Post Office
Adelaide, South Australia
03.2011 - 02.2017
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Increased sales revenues by educating customers about store promotions.
  • Monitored cash intake and EFTPOS records, increasing accuracy and reducing discrepancies.
  • Upsold postal services like insurance and tracking, Weighed mail and computed pricing amounts.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Sorted mail according to size, shape, and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Monitored performance of junior team members and offered support.
  • Set staff schedules for cover of both departments while sticking to a weekly budget.
  • Complete passport applications, take passport photos.

Education

Certificate III - Business Administration

ATEC
Adelaide, SA

Excel Formulas and Functions Short Course - Excel

University of South Australia
Adelaide

Excel Intermediate -

NEXACU
Adelaide, SA

Skills

MS office

Employee training

File and record management

Data entry and reporting

Team work

Accomplishments

  • 12/2024, Trained a group of international new starters based in both Malaysia and The Philippines
  • 12/2022, Completed a decade of service with my previous employer and moved to Queensland on my own to pursue a new career for personal growth.
  • 12/2020, Success of re-launching Little Foodies throughout SA & QLD Drake Stores a 1-week interactive cooking class for children aged 4-11 in 10 stores at one time throughout the school holidays.
  • 12/2017, Workplace trainer for SA Lotteries (known as The Lott) Training new businesses owners who have purchased a lotteries franchise.

Timeline

Accommodation and Flights Officer

BHP
04.2023 - 05.2025

Administration & Finance Assistant

Brady Marine & Civil
09.2022 - 03.2023

Promotions Assistant/Demonstrations Coordinator

Drakes Supermarkets Head Office
08.2019 - 08.2022

Scanning Coordinator

Drakes Supermarkets West Beach
02.2017 - 08.2019

Assistant Manager

Drakes Newsagent & Post Office
03.2011 - 02.2017

Certificate III - Business Administration

ATEC

Excel Formulas and Functions Short Course - Excel

University of South Australia

Excel Intermediate -

NEXACU

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EMILY ACKLAND......................................................................................................................................