Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Acquafermata

Geelong,Victoria

Summary

Dedicated and organised professional seeking to apply my extensive experience in sales, customer service, and management into an Administration or Receptionist role. Proven ability to manage administrative tasks efficiently and support operational effectiveness in high-pressure environments. Exceptional customer service and decision making skills, flexible and adaptable to changing priorities with the ability to learn quickly.

Overview

4
4
years of professional experience

Work History

Sales Representative

Adjusta Mattress
Gold Coast , QLD
03.2023 - Current
  • Organised client visits, presentations, product demonstrations and trade shows.
  • Provided technical support for customers using the company's products or services.
  • Identified areas of improvement in existing processes and implemented solutions accordingly.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Prepared and delivered appropriate presentations on products and services.
  • Negotiated deals and handled complaints or objections.
  • Developed customised sales techniques to successfully sell and upsell services to new and existing clients.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Member Support Manager

Goodlife Health Clubs
Brisbane , QLD
05.2022 - 03.2023
  • Ensured compliance with regulatory requirements and industry standards.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Organised team activities to build camaraderie and foster pleasant workplace culture.

Receptionist

Goodlife Health Clubs
Brisbane , QLD
12.2020 - 05.2022
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Ensured compliance with all organisational policies and procedures relating to administrative operations.
  • Verified visitors' identification cards before allowing access to the building.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained daily calendars, set appointments with clients and planned daily office events.

Education

Statement of Attainment - Interpret And Apply Medical Terminology

TAFE
Brisbane
01-2020

High School Diploma -

Holy Spirt College
Mackay, QLD
12-2017

Skills

  • Key attention to detail
  • Computer Literacy Competence - Microsoft (Word, Excel)
  • Ability to work well under pressure
  • Excellent communication and high quality customer service skills
  • Complex problem solving skills
  • Ability to handle situations with empathy, compassion and understanding
  • Experience in diffusing conflict and creating resolutions
  • Fast learner with the ability to adapt in a high paced environment

References

Alexandra  Allpress -  0472 583 187

Adjusta Mattress - Direct Supervisor (Team Leader) 

Joleen Newey 0420 920 440 

Adjusta Mattress - Direct Supervisor (Team Leader) 

Timeline

Sales Representative

Adjusta Mattress
03.2023 - Current

Member Support Manager

Goodlife Health Clubs
05.2022 - 03.2023

Receptionist

Goodlife Health Clubs
12.2020 - 05.2022

Statement of Attainment - Interpret And Apply Medical Terminology

TAFE

High School Diploma -

Holy Spirt College

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Emily Acquafermata