Emily Aidulis
Biloela,QLD
Summary
I am a proficient, meticulous, and mature minded customer service professional with many years' experiences in administration/finance and customer service. I am highly organised, detail- orientated and a thorough self-starter with the ability to strategies and prioritize effectively to accomplish multiple tasks and stay calm under pressure. I further have a comprehensive knowledge of customer service responsibilities with a great proficiency in computer productivity, financial and reporting procedures and general administration skills. I am highly goal oriented and proficient at meeting and exceeding established goals and objectives.
Overview
13
13
years of professional experience
Work History
Childcare Educator
Nuture Early Learning Centre Biloela
Biloela, Qld
11.2024 - Current
- Taught children foundational skills in colors, shapes and letters.
- Guided children in developing essential life skills, such as independence and problem-solving.
- Supported growth, development and integration of immigrant children and families.
Business Service Officer
Batchfire Resources
08.2023 - 11.2024
- Completing general daily administrative jobs, assisting with creating and running daily meetings
- Minute taking, Data entry for reporting, running various reports including, daily KPI's, End of month, financial reports
- Assisting with payroll department, finance department (accounts payable), Labour Hire cost tracking, Labour Hire payroll
- Created detailed reports summarizing key performance indicators for management review.
Venue Coordinator
Australian Institute of Management
01.2023 - 05.2023
- Running a rural campus
- Communicating with customers on room hire, catering and any other room request they may need
- Communicating with local catering companies regarding all future catering requests including dietary requirements
- Monitoring multiple email inboxes and ensuring prompt replies
- Completing general daily administrative jobs
Operations Administration
JJ'S Waste and Recycling
Moranbah
01.2022 - 01.2023
- Assisting the operations supervisor on ensuring all run and services are ready for the following day/week
- Booking in services and communicating with customers
- Data entry of operation runs
- General administration duties
Sales and Service Consultant
Westfund Health Insurance
Moranbah
09.2019 - 01.2022
- Assisting our members with their personal claims and consulting with any enquiries and joins
- Weekly report including arrears and retention reports and calls
- Completing general Administration duties include answering and transferring calls from our members and staff
- Completing stock take on sunglasses
- Keeping and exceeding Monthly personal and team KPI's
Sales Consultant
Telstra Store Moranbah
Moranbah
06.2017 - 12.2017
- Customer service - Answering and returning calls with customers, consulting with customer, booking appointments for customer
- Assisting with sales and complaints from customers
Centre Assistant
C&K Community Childcare Centre
Blackwater
04.2013 - 01.2014
- Assisting the group leader and supervising children, always ensuring the health and safety to both children and fellow colleges
- Feeding children and general cleaning duties
Administration Officer
Zigga's Electrical
09.2012 - 03.2013
- Payroll, accounts payable, accounts receivable, customer accounts, data entry, document controlling, meeting setup, minute taking, organizing and scheduling projects and tasks
Finance Officer
Isaac Regional Council
01.2012 - 08.2012
- Payroll, accounts payable, accounts receivable, customer accounts, data entry, bank reconciliation, fuel docketing/invoicing/logging and end of month reports
- Completing Fleet cars reports
Skills
- Quick to acquire new skills
- Willing to undertake relevant courses
- Self-motivated
- Time management skills
- Excellent written and oral presentation skills
- Customer service skills
- Interpersonal skills
- Problem-solving skills
- Ability to work efficiently
- Pro-active
- Minimal supervision
- Mature attitude
- Relationship management
- Administrative policies knowledge
- Office organisation
- Office management
- Creative
- Attention to detail
- Honest
- Hardworking
- Willing to learn
- Critical thinker
- Analytic skills
- Extensive knowledge of Microsoft programs
- Well-organised
- Team player
- Ability to follow instructions
- Work autonomously
- Enjoy new responsibilities
- Enjoy challenges
- Open driver's license
- Payroll administration
- Data entry
- Financial reporting
- Meeting coordination
- Document control
- Customer service
- Time management
- Effective communication
- Team collaboration
- KPI reporting
- Regulatory compliance
- Scheduling appointments
References
Available upon request.
Timeline
Childcare Educator
Nuture Early Learning Centre Biloela
11.2024 - Current
Business Service Officer
Batchfire Resources
08.2023 - 11.2024
Venue Coordinator
Australian Institute of Management
01.2023 - 05.2023
Operations Administration
JJ'S Waste and Recycling
01.2022 - 01.2023
Sales and Service Consultant
Westfund Health Insurance
09.2019 - 01.2022
Sales Consultant
Telstra Store Moranbah
06.2017 - 12.2017
Centre Assistant
C&K Community Childcare Centre
04.2013 - 01.2014
Administration Officer
Zigga's Electrical
09.2012 - 03.2013
Finance Officer
Isaac Regional Council
01.2012 - 08.2012