Maria Emily Ailes
Tuen Mun,N.T.
Summary
Experienced Supervisor leading team members on-time job completion.
Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures.
Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Supervisor
Bones And Blades
11.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
Captain
AMEX Airport Lounge
01.2015 - 01.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Supervisor
Life Café
01.2012 - 01.2015
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
Shift Leader
Tony Romas Steakhouse Restaurant
01.1999 - 01.2012
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Led team of servers to consistently meet customer service and sales targets.
- Welcomed and greeted guests before presenting special menu items to clients.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Bachelor of Science in Education -
University of San Agustin
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Qualifications Skills - Language Skills
- English (Fluent)
- Tagalog (Native)
- Cantonese (Beginner Spoken)
Timeline
Supervisor
Bones And Blades
11.2021 - Current
Captain
AMEX Airport Lounge
01.2015 - 01.2021
Supervisor
Life Café
01.2012 - 01.2015
Shift Leader
Tony Romas Steakhouse Restaurant
01.1999 - 01.2012
Bachelor of Science in Education -
University of San Agustin
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