Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Airey

Carrara,Australia

Summary

As an employee, I am committed to providing excellent customer service and a great work ethic while remaining punctual and always being trustworthy. I work well as part of a team but also work effectively on my own if required and believe a high level of personal grooming and presentation is essential in any workplace. I have a confident and energetic attitude and enjoy fast paced work conditions. I have excellent time management and organisation skills that are very important and valuable in everyday life. I believe these attributes would make me a valuable asset to any team or organisation.


Professional with strong expertise in inventory management and quality control, ready to excel in this role. Adept at maintaining precise records, ensuring accuracy, and optimizing operational efficiency. Strong focus on team collaboration and adaptability to meet evolving demands. Reliable, detail-oriented, and driven to achieve results.

Overview

17
17
years of professional experience

Work History

Accounts and Administration Manager

Airey Building Group
07.2021 - Current
  • Increased efficiency in accounts receivable management by creating an organized system for tracking incoming payments and issuing timely reminders to clients.
  • Facilitated smooth month-end closing procedures by preparing journal entries, reconciliations, and adjusting necessary balances.
  • Ensured accurate and timely payroll processing with strict adherence to company policies and government regulations.
  • Provided exceptional customer service when handling billing inquiries from clients, resulting in increased satisfaction rates among account holders.
  • Assisted in the implementation of new accounting software solutions to improve overall department productivity levels while reducing manual tasks prone to errors.
  • Improved cash flow management by closely monitoring outstanding invoices and implementing prompt collection strategies.
  • Enhanced financial reporting accuracy by reconciling discrepancies in accounting records and diligently reviewing financial statements.
  • Streamlined accounts payable processes by implementing efficient document management and payment tracking systems.
  • Optimized tax filing processes by maintaining up-to-date knowledge of regulatory changes and coordinating with external tax consultants as needed.
  • Conducted regular financial analysis to identify trends and anomalies, allowing for proactive decision-making in response to potential issues or opportunities.
  • Encouraged networking and collaboration across functions and businesses.
  • Set up new business accounts on internal systems and processed corporate actions and other adjustments.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Designed and maintained financial models to identify and measure risks.

Online Personal Shopper

Coles Supermarket
02.2021 - 07.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed orders prior to pick up for accuracy and use-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.


Fresh Produce Manager

Coles Supermarket
06.2019 - 02.2021
  • Conducted regular staff training sessions on proper handling and storage techniques for various types of produce, increasing product longevity and freshness.
  • Worked closely with store management to develop strategies that aligned with overall company goals while maximizing profitability within the fresh produce division.
  • Organized promotional events to increase awareness of seasonal items, driving sales growth in targeted categories.
  • Collaborated with other department managers to create store-wide promotional events, driving cross-selling opportunities and increasing overall revenue.
  • Planned attractive produce displays, using color and texture to enhance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved employee productivity through effective scheduling and task delegation, ensuring all team members had clear responsibilities within the department.
  • Enhanced customer satisfaction by providing knowledgeable and friendly service in the fresh produce department.
  • Implemented efficient inventory management processes, reducing stock discrepancies and improving overall stock control.
  • Maintained strict quality control standards, ensuring only the freshest products were available for customers.
  • Coached and mentored new team members.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.

Duty Manager

Coles Supermarket
06.2016 - 06.2019
  • As duty manager, it is my responsibility to manage the store during the afternoons and evenings
  • It is a highly involved and extremely fast paced role that involves monitoring the Grocery, Dairy, Customer Service, Fresh Produce, Bakery, Deli, and Meat departments and ensuring high standards are met and kept through all hours of trade
  • At any given time I will be leading 30 – 40 team members
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained a safe and secure environment for customers and employees through regular facility inspections and adherence to safety protocols.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.

Dry Goods (Grocery) Manager

Coles Supermarkets
12.2017 - 03.2018
  • The tasks involved in being a grocery manager include the planning of the day-to-day store operations and ensuring stock is constantly being replenished
  • It was a very face paced role and also involved the weekly organisation of rosters for approximately 30 team members
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Conducted regular performance evaluations to identify areas for improvement within the team.
  • Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Performed key tasks to promote inviting grocery store appearance.
  • Boosted employee morale by fostering a positive work environment and providing regular feedback.

Night-fill Incharge

Coles Supermarket
08.2016 - 11.2016
  • Tasks involved with being in charge of nightfill involve the same as a team member, however with the added tasks of coordinating and directing approximately 10 team members every night to fulfil the nightly tasks
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Night-fill team member

Coles Supermarkets
02.2015 - 06.2016
  • Through working at Coles, I have expanded my skills of performing well in a team work environment
  • I would also ensure all customer service interactions were met with professionalism
  • Tasks would include restocking, replenishing and rotation of food in the grocery department
  • When required, presentation and facing of products was done to a high standard
  • Supported store operations by unloading trucks, sorting products, and distributing items to appropriate departments.
  • Provided excellent customer service by answering questions, locating products, and assisting with purchases.
  • Assisted in inventory management, conducting accurate counts and reporting discrepancies to supervisors.
  • Demonstrated adaptability by supporting various departments when additional assistance was required.
  • Maintained store safety standards, identifying potential hazards and addressing them accordingly.
  • Mentored new Fill Team Members, providing training on proper handling of merchandise and adherence to company protocols.
  • Improved customer satisfaction by efficiently restocking shelves and maintaining a clean store environment.

Vote Counter

Australian Electoral Commission
09.2013
  • Counted and organised votes

Retail Assistant

Subway Worongary
03.2012 - 12.2012
  • From my previous employment experience, it allowed me to gain permanent part time employment with Subway
  • I learnt how to close the store and work during the day by myself
  • This job has given me more of an understanding of the running and operations of a business
  • Tasks included serving customers, preparing foods, washing and sterilizing equipment
  • In closing the store I learnt how to record daily earnings and stock accurately
  • I also learnt how to handle difficult situations in appropriate ways and how to control a work place, which involved telling others what to do and helping them when needed

Volunteer Assistant

PCYC Nerang
12.2012
  • Provide supervision and assistance at Blue Light Disco’s

Retail Assistant

Muffin Break Robina
07.2009 - 08.2011
  • The constant customer interactions enhanced and put previous customer service skills to good use
  • With wider and improved customer service knowledge I have the ability to handle most situations within the work environment
  • The tasks involved in this position included serving and interacting with customers, preparing foods, refilling front display units, washing and sterilizing equipment, helping in the opening and closing of the shop and money handling
  • This job furthered my communication and knowledge of workplace operations

Retail Assistant

Lenards Robina
02.2008 - 04.2009
  • I gained casual employment with Lenards whilst in grade 8 at school
  • I was able to learn quickly the speed and care needed in a busy workplace
  • This position was at times a fast-paced energetic role and I continually showed a high level of eagerness to learn and found the constant challenge to be highly rewarding
  • This position included cooking foods, preparing all foods, washing and sterilizing equipment as well as floors, benches and the front of shop
  • I also learnt the appropriate and efficient way of communicating and serving customers and fast money handling skills

Education

Bachelor Degree - Criminology And Criminal Justice

Griffith University
Gold Coast, QLD
12.2018

Diploma and Certificate IV - Justice Studies

Gold Coast Institute of TAFE
01.2012

Certificate II - Business

Hillcrest Christian College
Reedy Creek, QLD
12.2018

Queensland Certificate of Education -

Hillcrest Christian College
Reedy Creek, QLD
01.2011

Skills

  • Excellent customer service
  • Strong work ethic
  • Punctual
  • Trustworthy
  • Team player
  • Effective independent worker
  • High level of personal grooming and presentation
  • Confident and energetic attitude
  • Excellent time management
  • Strong organisation skills
  • First Aid Training

References

  • Stephanie Addley, Personal Reference, 0400 542 239, Family Friend since 1994
  • Dianne Fegan, Personal Reference, 5533 9169, Family Friend since 2003
  • Regan Olsen, Professional Reference, 0408 777 027, Previous Dry Goods Manager at Coles Burleigh Waters
  • Arup Hajra, Professional Reference, 0401 279 266, Current Store Support Manager/ Grocery Manager at Coles Burleigh Waters

Timeline

Accounts and Administration Manager

Airey Building Group
07.2021 - Current

Online Personal Shopper

Coles Supermarket
02.2021 - 07.2021

Fresh Produce Manager

Coles Supermarket
06.2019 - 02.2021

Dry Goods (Grocery) Manager

Coles Supermarkets
12.2017 - 03.2018

Night-fill Incharge

Coles Supermarket
08.2016 - 11.2016

Duty Manager

Coles Supermarket
06.2016 - 06.2019

Night-fill team member

Coles Supermarkets
02.2015 - 06.2016

Vote Counter

Australian Electoral Commission
09.2013

Volunteer Assistant

PCYC Nerang
12.2012

Retail Assistant

Subway Worongary
03.2012 - 12.2012

Retail Assistant

Muffin Break Robina
07.2009 - 08.2011

Retail Assistant

Lenards Robina
02.2008 - 04.2009

Bachelor Degree - Criminology And Criminal Justice

Griffith University

Diploma and Certificate IV - Justice Studies

Gold Coast Institute of TAFE

Certificate II - Business

Hillcrest Christian College

Queensland Certificate of Education -

Hillcrest Christian College

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Emily Airey