Emily Algar
Fortitude Valley,QLD
Summary
Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
16
16
years of professional experience
Work History
Victim Liaison Officer
Office Of The Director Of Public Prosecutions
10.2023 - Current
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Collaborated with other departments, identifying and addressing areas needing improvement.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
- Collected and analyzed data to identify trends and opportunities for improvement.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
- Collected, arranged, and input information into database system.
Orders Processing
Supreme And District Courts, Queensland
05.2023 - 10.2023
- Examined orders to confirm accuracy, completeness and adherence to Judges requirements.
- Communicated with stakeholders and Associates to address order inquiries and amendments.
- Processed Judgement orders in line with established policies and procedures.
- Input order information into system.
- Tracked and collated files between departments.
Juvenile Corrections Officer
Brisbane Youth Detention Centre
05.2021 - 05.2023
- Documented inmate behavior and activities in logbooks.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Provided assistance and guidance to inmates regarding daily activities.
- Coordinated with other law enforcement personnel to exchange information.
- Restrained juvenile inmates when disturbances required physical intervention.
Insurance and Compliance Officer
Compare The Market
02.2016 - 05.2021
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Created and maintained compliant work environment.
- Identified gaps in existing compliance processes and recommended updates.
- Managed practical action plans to respond to audit discoveries and compliance violations.
Person Lending and Banking Officer
Heritage Bank
12.2009 - 11.2015
- Utilized financial software to prepare consolidated financial statements.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Activated new accounts and issued customer identification numbers.
- Monitored accuracy of customer information in system.
- Tracked and processed customer account requests and applications.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Collected customer information and completed new account forms.
Education
Tier 2 - Mortgage Brokering
Kaplan
Brisbane2020
Year 12 -
Mouth Lofty State High School
Toowoomba, QLD11.2009
Skills
- Clerical Support
- Active Listening
- Critical Thinking
- Flexible and Adaptable
- Conflict Resolution
- Problem-Solving
Timeline
Victim Liaison Officer
Office Of The Director Of Public Prosecutions
10.2023 - Current
Orders Processing
Supreme And District Courts, Queensland
05.2023 - 10.2023
Juvenile Corrections Officer
Brisbane Youth Detention Centre
05.2021 - 05.2023
Insurance and Compliance Officer
Compare The Market
02.2016 - 05.2021
Person Lending and Banking Officer
Heritage Bank
12.2009 - 11.2015
Tier 2 - Mortgage Brokering
Kaplan
Year 12 -
Mouth Lofty State High School
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