Emily Anderson
Greenbank,QLD
Summary
Dynamic and dependable, with a proven track record at Gumnut House for exceptional teamwork and customer service. Skilled in problem-solving and critical thinking, adept at maintaining composure under pressure. Demonstrated excellence in communication and organizational skills, and maintaining high standards of performance.
I was also a devoted wildlife hospital volunteer experienced in providing compassionate care to animals. Skilled in handling and feeding animals, providing enrichment activities, maintaining a high standard of cleanliness and supporting highest standards of animal care.
Overview
7
7
years of professional experience
Work History
OSHC
Gumnut House
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent paperwork skills both electronic and on paper.
Checkout Operator and Bakery
Woolworth's
05.2018 - 02.2022
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Cleaning to a high standard.
- Answering phone calls and redirecting them if needed to other departments.
- Baking goods and packing.
- Stocking shelves.
Volunteer
RSPCA
02.2019 - 07.2020
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed cleaning to a veterinary standard.
- Cleaning and disinfecting hospital cages which included removing soiled items and providing enrichment.
- Preparing specialised diets and feeding wildlife patients.
- Prepping animals for surgery under the guidance of hospital staff.
- Assisting with maintaining accurate hospital records.
- Maintaining appropriate hygiene at all times. This means ensuring appropriate sanitisation and hand-washing after handing individual animals or enclosures, use of appropriate personal protection equipment (PPE) such as gloves, aprons, gowns etc, to prevent disease and avoid cross contamination.
- Disposing of used and soiled bedding and assisting with general laundry duties.
- Handling both wild and domestic animals.
- Completed a total of 227 hours within the wildlife hospital as a ward assistant.
Customer Service Cashier
Greenbank Pizzeria
01.2017 - 06.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answering and putting through phone orders.
- Safely handling food.
- Completing all necessary cleaning jobs.
Education
High School Diploma -
Springfield Central State High-school
Springfield Central, QLD11.2019
Statement of Attainment - First Aid
Australian Wide First Aid
Browns Plains, QLD11.2023
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication Both Written and Verbal
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
REFERENCE
Carol Desnica - Director of Gumnut House
3297 7450
Timeline
OSHC
Gumnut House
06.2023 - Current
Volunteer
RSPCA
02.2019 - 07.2020
Checkout Operator and Bakery
Woolworth's
05.2018 - 02.2022
Customer Service Cashier
Greenbank Pizzeria
01.2017 - 06.2017
High School Diploma -
Springfield Central State High-school
Statement of Attainment - First Aid
Australian Wide First Aid
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