Emily Anforth
Summary
As a passionate and dedicated 4th year university student pursuing a teaching degree, I am eager to embark on my journey as an educator. With a strong foundation of educational theories, classroom management strategies and a focus on student relationships and classroom engagement, I am equipped with the necessary skills to create a positive and inclusive learning environment within your school community. I am committed to fostering critical thinking, real-world application of skills and promoting the love of learning among my students. With a growth mindset and a drive to continuously improve, I am ready to make a positive impact on the lives of students and contribute to their educational journey.
Overview
6
6
years of professional experience
Work History
Regional Operation Manager
Telstra
02.2024 - Current
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance and compliance data, identifying areas of improvement and developing corrective action plans.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
Assistant Store Manager
Telstra
09.2023 - Current
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff and equipped them to comply with company policies and procedures.
- Conducted monthly performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Customer Sales and Service Consultant
Telstra
06.2021 - 09.2023
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
Prac Student Prep - Grade 3
Blenheim State School
08.2023 - 08.2023
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Cultivated positive relationships with administration, teaching staff, and students.
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
- Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Created and implemented different learning activities to meet needs of different types of learners.
- Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
Prac Student Prep - Grade 3
Blenheim State School
01.2023 - 01.2023
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Cultivated positive relationships with administration, teaching staff, and students.
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
- Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Created and implemented different learning activities to meet needs of different types of learners.
- Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
Crew Trainer
McDonald's
01.2018 - 06.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Observed crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Bachelor of Education - Primary
University of Southern Queensland
Toowoomba, QLD08.2024
Certificate III - HEALTH SERVICES ASSISTANCE (HLT33115)
CONNECT'N'GROW
12.2020
Certificate II - COMMUNITY SERVICES (CHC22015)
CONNECT'N'GROW
12.2020
Certificate II - HEALTH SUPPORT SERVICES (HLT23215)
CONNECT'N'GROW
12.2020
Certificate II - SKILLS FOR WORK AND VOCATIONAL PATHWAYS (FSK20113)
ST MARY'S COLLEGE, IPSWICH
12.2018
No Degree - PROVIDE RESPONSIBLE SERVICE OF ALCOHOL (SITHFAB002
STRATEGIX TRAINING GROUP PTY LTD
03.2018
Skills
- Operational Efficiency
- Excellent interpersonal skills
- Performance Improvement
- Staff Coaching and Development
References
Tammie Nicholas
Store Manager Telstra Shop Jimboomba
0499 153 637
Lauren McGettigan
Mentor Teacher
0402 130 069
Timeline
Regional Operation Manager
Telstra
02.2024 - Current
Assistant Store Manager
Telstra
09.2023 - Current
Prac Student Prep - Grade 3
Blenheim State School
08.2023 - 08.2023
Prac Student Prep - Grade 3
Blenheim State School
01.2023 - 01.2023
Customer Sales and Service Consultant
Telstra
06.2021 - 09.2023
Crew Trainer
McDonald's
01.2018 - 06.2021
Bachelor of Education - Primary
University of Southern Queensland
Certificate III - HEALTH SERVICES ASSISTANCE (HLT33115)
CONNECT'N'GROW
Certificate II - COMMUNITY SERVICES (CHC22015)
CONNECT'N'GROW
Certificate II - HEALTH SUPPORT SERVICES (HLT23215)
CONNECT'N'GROW
Certificate II - SKILLS FOR WORK AND VOCATIONAL PATHWAYS (FSK20113)
ST MARY'S COLLEGE, IPSWICH
No Degree - PROVIDE RESPONSIBLE SERVICE OF ALCOHOL (SITHFAB002
STRATEGIX TRAINING GROUP PTY LTD
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