Emily-ann Baxter
Forest Hill,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Showroom Sales Consultant
Watertek
Wagga
03.2025 - Current
- Greeted customers and provided exceptional customer service.
- Provided product knowledge, including features, benefits, usage instructions and warranties.
- Conducted product demonstrations to showcase features and benefits effectively.
- Maintained showroom displays, ensuring products were well-organized and appealing.
Store Manager
Forty Winks
08.2024 - 03.2025
- Resolved customer complaints, enhancing store reputation and fostering customer loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly, maintaining positive relationships with clientele.
- Assisted with hiring, training, and mentoring new staff, supporting team development and operational efficiency.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Forty Winks
05.2023 - 08.2024
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Assisted Store Manager in analyzing sales data to identify trends and inform decisions that enhanced overall store performance.
- Resolved escalated customer issues, contributing to higher customer satisfaction rates.
- Maintained positive customer relationships by promptly addressing service inquiries.
Sales Representative
Forty Winks
11.2022 - 05.2023
- Negotiated contracts securing favorable terms that enhanced client satisfaction and supported revenue growth.
- Developed strong client relationships leading to long-term loyalty and increased repeat business.
- Achieved top performer status consistently by meeting and exceeding sales goals, contributing to overall team success.
Assistant Manager
Okami
08.2021 - 10.2022
- Led training initiatives to develop employee skills and boost confidence.
- Facilitated team communication to gather feedback and implement suggestions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained clean, safe, organized store environment to improve customer experience.
- Established open lines of communication with team for feedback and suggestions.
Kitchen Hand
Doms Pizza Parlour
08.2019 - 06.2021
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Managed time to juggle multiple tasks simultaneously with ease.
- Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
- Assisted in training new kitchen hands, leading to more competent and efficient kitchen staff.
Education
Year 12 Certificate -
Wagga High School
Wagga Wagga, NSWSkills
- Time management
- Conflict resolution
- Customer service expertise
- Retail sales customer service
- Strategic sales
- Up-selling techniques
- Customer-facing communication
- Telephone etiquette
References
- Paul Fulton 0407 006 032
Timeline
Showroom Sales Consultant
Watertek
03.2025 - Current
Store Manager
Forty Winks
08.2024 - 03.2025
Assistant Store Manager
Forty Winks
05.2023 - 08.2024
Sales Representative
Forty Winks
11.2022 - 05.2023
Assistant Manager
Okami
08.2021 - 10.2022
Kitchen Hand
Doms Pizza Parlour
08.2019 - 06.2021
Year 12 Certificate -
Wagga High School