EMILY ANTON

• Provide positive first impressions to existing, new, and potential customers.
• Solve customer challenges by offering relevant products and services.
• Engage with customers to build rapport and loyalty.
• Ensure that ever customer leaves the store with a smile on their face.
• Exceed weekly targets including KPIs and IPTs.

• Prepared and drafted visa application for clients.
• Granted visas and reunited families who were separated due to immigration legal issues.
• Communicated directly with officers from the Department of Home Affairs.

• Implemented new training programs for team members.
• Optimized scheduling processes to ensure adequate staffing.
• Ensured the store was always clean and attractively merchandised.

Volunteered at the Royal Children's Hospital during the Good Friday Appeal to raise money for cancer research.