Emily Arch

• Performed proof of concept demonstrations, instructing potential customers on benefits of UKG Product Suite.
• Recommended best practice approach to customers based on unique technical requirements of each.
• Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
• Proved successful working within tight deadlines and a fast-paced environment.
• Configured, Tested and deployed highly complex UKG WFM Advanced Scheduling, Forecasting and Analytics for a multitude of Enterprise Companies
• Strong analytical, problem solving, and communication skills to lead troubleshooting efforts and resolve complex technical issues
• Effective engagement with internal and client teams to gather requirements, define scope, and establish timelines for the implementation of UKG WFM

• Project Managed the successful deployment of UKG Workforce Central upgrades to multiple clients
• Instrumental in leading productivity labour standards within the APAC region
• Proven success in ushering in complex UKG WFM advanced scheduling requirements across multiple clients
• Supported adoption of new technology and business process by facilitation implementation of changes in WorkJam system delivery to an employee population in excess of 120,000.

• Project management of Time to Work workforce management system implementations to multiple clients

Developed and managed yearly resource budget models and planning capacity models

• Created and implemented scheduling and forecasting framework throughout the organisation to optimise resourcing allocation and boost customer experience
• Motivated and managed multiple teams of workforce planning professions to implement resourcing strategies for the transition of business to a single workforce management system
• Enhanced work efficiency by regularly maintaining forecasting accuracy by 3%
• Integrated email and phone time, consequently increasing occupancy by 7%
• Set strategic direction in developing scheduling benefits metrics and productivity KPIs to see a 4.9% increase in productivity
• Led the transition of Excel-based scheduling to workforce management tool by establishing Genesys Workforce Management System

• Modified resource management tool to define available resources and demand
• Redeveloped reporting for improved usability and functionality
• Introduced leave notification tracker to improve resource availability
• Oversaw daily responsibilities of contract operations and performance investing for the overall growth of outsourcing contract and financial performance