Emily Azzahra Lee
Seven Hills
Summary
Personable and reliable, bringing a solid foundation in financial principles and customer service. Committed to delivering exceptional service and fostering positive client relationships. Experienced with cash handling, customer service, and transaction processes. Utilises strong communication skills to assist customers with their needs and resolve issues efficiently.
Overview
4
4
years of professional experience
Work History
Manager
Cane Juice Bar
01.2022 - Current
- Coordinated daily operations and maintained health and safety standards
- Managed cash and card transactions using POS systems
- Fostered a positive work environment through clear communication with team members
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximise team agility and performance.
Customer Service Representative
Sephora
11.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Instructor
Taekwondo World
01.2021 - Current
- Provided mentorship and instruction in martial arts techniques
- Tailored training to individual learning needs and set realistic advancement goals
- Ensured a safe and supportive environment for all students
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Boosted student performance by providing individualized support and targeted feedback.
Digital Marketing
Ultify Solutions
02.2024 - Current
- Completed from scratch web development projects
- Working and communicating effectively with companies
- Implemented targeted digital marketing efforts to raise brand awareness and drive website traffic, ultimately increasing online conversions.
Education
Bachelor of Commerce - Marketing Management
Macquarie University
01.2026
Skills
- Customer service
- Active listening
- Team leadership
- Digital marketing awareness
- Social media digital marketing
- Attention to detail
- Money handling
- Professionalism and courtesy
Languages
Indonesian
Native or Bilingual
Timeline
Digital Marketing
Ultify Solutions
02.2024 - Current
Customer Service Representative
Sephora
11.2023 - 01.2024
Manager
Cane Juice Bar
01.2022 - Current
Instructor
Taekwondo World
01.2021 - Current
Bachelor of Commerce - Marketing Management
Macquarie University
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