Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Emily Baker

Quinns Rocks,WA

Summary

Proven leader in retail management with a track record of exceeding sales goals at Lovisa by implementing strategic marketing and merchandising. Skilled in customer service and stockroom management, adept at driving significant customer satisfaction and operational efficiency. Excelled in coaching teams towards achieving exceptional performance, demonstrating strong decision-making and multi-tasking abilities.

Overview

3
3
years of professional experience

Work History

Retail Store Manager

Lovisa
08.2023 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Managed a team of up to 20 employees at one time during the festive season

Retail Sales Associate

Lovisa
01.2023 - 08.2024
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.

Christmas Casual Retail Assistant

Lovisa
12.2022 - 01.2023
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
  • Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
  • Processed transactions accurately and efficiently, resulting in reduced waiting times for customers during peak hours.
  • Managed inventory effectively, ensuring timely replenishment of high-demand items during the holiday season.
  • Maintained a visually appealing store presence by creating festive displays and keeping merchandise organized.

Delicatessen Assistant

IGA Grocery Store
06.2021 - 04.2022
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
  • Collaborated with team members to maintain smooth deli operations during peak hours.
  • Supported other departments within the store as needed to ensure seamless operations across all areas of business activity.

Education

High School Diploma -

Quinns Baptist College
Mindarie, WA
10.2022

Skills

  • Customer Service
  • Strong multi-tasking
  • Retail Operations
  • Highly motivated
  • Decision-making skill
  • Stockroom Management
  • Organisation of stock and product in store
  • POS system functions and management of tills and banking
  • Decision-making skill
  • Stockroom Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Store Manager

Lovisa
08.2023 - Current

Retail Sales Associate

Lovisa
01.2023 - 08.2024

Christmas Casual Retail Assistant

Lovisa
12.2022 - 01.2023

Delicatessen Assistant

IGA Grocery Store
06.2021 - 04.2022

High School Diploma -

Quinns Baptist College

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Emily Baker