EMILY BAKER
Glenella,QLD
Summary
Motivated student with hands-on experience in hospitality and a proven ability to enhance customer satisfaction. Skilled in cash handling, organization, and maintaining safety standards. Committed to delivering high-quality service while balancing academic responsibilities.
Overview
1
1
year of professional experience
Work History
School Cafe
Mackay North State High School
Mackay, QLD
01.2026 - Current
- Delivered exceptional customer service in hospitality settings, enhancing guest experience.
- Prepared and cooked meals in kitchen environments.
- Maintained cleanliness of kitchen utensils and work areas.
- Resolved customer issues with knowledgeable and friendly service, contributing to high satisfaction levels.
- Ensured excellent service and attention to customers in person and over the phone, fostering positive relationships.
Pharmacy Assistant
Chemist Discount Centre
Mackay, QLD
12.2025 - Current
- Processed prescription orders using point-of-sale systems efficiently.
- Assisted customers with prescription refills and over-the-counter medication requests to ensure satisfaction and accessibility.
- Ensured cleanliness and compliance of pharmacy work areas according to safety standards.
- Collaborated with team members to improve customer service and streamline workflow.
- Trained new pharmacy staff in procedures and customer service standards.
- Organized stock and replenished shelves to maintain optimal inventory levels.
- Managed cash register operations during busy periods, ensuring accurate transactions.
Restaurant Waitress
Mantra
Mackay, QLD
05.2026 - 05.2026
- Served food and beverages to customers.
- Resolved customer concerns promptly to improve overall dining satisfaction.
- Ensured cleanliness and organization of dining area to enhance guest experience during shifts.
- Collaborated with team members to ensure smooth service during peak hours.
- Developed skills in customer service while engaging with diverse clientele.
Education
YEAR 11 -
MACKAY NORTH STATE HIGH SCHOOL
Mackay, QLD11-2027
Skills
- Cash handling procedures
- Basic mathematical skills
- Cleaning and sanitizing
- Organizational skills
- Attention to detail
- Multitasking
- Reliable, fast learner
- Excellent punctuality
- Patience and composure
- Positive demeanor
- Basic computer skills
- Espresso preparation
ACTIVITIES
- -Cooking
- -Music
- -Arts and crafts, painting, drawing
- -Extracurricular sport activities
- -Film Making
Timeline
Restaurant Waitress
Mantra
05.2026 - 05.2026
School Cafe
Mackay North State High School
01.2026 - Current
Pharmacy Assistant
Chemist Discount Centre
12.2025 - Current
YEAR 11 -
MACKAY NORTH STATE HIGH SCHOOL