Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Ball

Balga,WA

Summary

Front of House Employee with extensive experience in hospitality and service sectors. Proven track record in delivering exceptional customer service and maintaining effective communication. Skilled in managing high-pressure situations while ensuring guest satisfaction and positive dining experiences.

Overview

6
6
years of professional experience

Work History

Barista

DOME
Wanneroo, WA
02.2025 - Current
  • Ensured coffee machines remained clean at three-hour intervals in accordance with schedule.
  • Optimized beverage quality by adjusting coffee dispenser weight settings.
  • Improved espresso quality through effective tamping techniques.
  • Maintained health standards by following proper cleaning procedures for coffee machines.
  • Restocked essential ingredients, such as milk, as required.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

Front of House Employee

DOME
Balga, WA
08.2024 - Current
  • Maintained dining area cleanliness by clearing tables and sanitizing surfaces.
  • Resolved customer complaints professionally to enhance satisfaction.
  • Tracked inventory levels of utensils, straws, and napkins for efficient service.
  • Organized and stocked menus at each table to ensure accessibility.
  • Prepared drinks according to management standards and recipes upon request.
  • Greeted customers warmly and assisted with inquiries effectively.
  • Operated till efficiently while managing cash transactions accurately.
  • Restocked condiments, cakes, plates, and other supplies as needed.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Answered phone calls, took reservations, and answered inquiries.

Chef/Cook

Turquoise Cafe
10.2023 - 12.2023
  • Prepared meat and greens for service with attention to quality.
  • Maintained a designated breakfast station, crafting visually appealing platters.
  • Plated meals meticulously, ensuring presentation aligned with standards.
  • Operated fryer and pans to deliver consistent cooking results.
  • Coordinated service at the pass for efficient meal delivery.
  • Executed nightly washdowns using safe work health and safety chemicals.
  • Assisted with catering events, maintaining high standards during functions.
  • Applied knowledge of quick function line plating techniques to enhance service speed.

Checkout Supervisor

Spudshed Stirling
04.2022 - 06.2023
  • Executed careful packing of customer orders to ensure quality and accuracy.
  • Maintained organized food aisles through regular facing and tidying.
  • Demonstrated proficiency in operating pallet jack trucks for efficient material handling.
  • Utilized POS systems for accurate stock documentation and inventory management.
  • Addressed customer inquiries professionally via phone regarding product information.
  • Effectively managed customer complaints, ensuring resolution and satisfaction.
  • Packed meats separately to uphold safety and hygiene standards.
  • Applied extensive knowledge of food safety regulations, including best before and use by dates.
  • Maintained cleanliness standards at all checkout counters throughout the store.
  • Resolved customer complaints in an efficient and courteous manner.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Used Point of Sale register system to complete transactions.

Bakery/Bread Department

Spudshed Stirling
04.2022 - 06.2023
  • Rotated bread stock based on expiration dates to prevent waste.
  • Organized bakery section displays by brand and type for improved customer visibility.
  • Returned unsold bread to pallets for proper brand management.
  • Maintained loss sheet through accurate data entry practices.
  • Monitored freezer environments to ensure safe storage conditions.
  • Labeled and organized boxes in freezer according to brand for efficient retrieval.
  • Demonstrated knowledge of various bread types, brands, and allergy considerations.

Supervisor of Uber

Spudshed Stirling
04.2022 - 06.2023
  • Managed customer complaints to enhance service quality and resolution efficiency.
  • Oversaw co-workers and provided training to ensure operational excellence.
  • Maintained clean till and adhered to hygiene standards consistently.
  • Picked and packed orders with attention to detail and care.
  • Organized and tidied aisles, improving overall store appearance.
  • Demonstrated knowledge of POS systems for efficient transaction processing.
  • Operated in cold environments, efficiently moving and unloading pallets.
  • Utilized scanning equipment for picking and packing.
  • Responded promptly to customer inquiries via phone calls or emails.
  • Followed proper procedures when accepting returns or exchanging items for customers.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

Chef/Cook

Priestess by Voodoo Coffee
10.2021 - 11.2021
  • Opened kitchen in early mornings with secured key access to shopping center.
  • Prepared daily displays of fresh pastries, sandwiches, bagels, muffins, and croissants.
  • Efficiently managed short orders including bacon egg rolls, waffles, salads, and avocado on toast.
  • Logged refrigerator/freezer temperatures in a dedicated logbook for safety monitoring.
  • Rotated stock regularly to ensure freshness; dated all inventory items.
  • Reorganized dry store for better efficacy in workflow management.
  • Upheld high standards of cleanliness and organization in kitchen environment.

Kitchenhand

Lake Karrinyup country club
02.2021 - 04.2021
  • Oversaw operations of large industrial dishwasher, ensuring optimal hygiene practices.
  • Executed seafood preparation tasks with a focus on quality and consistency.
  • Prepared short order sandwiches promptly to meet customer demand.
  • Applied meat carving techniques for attractive dish presentation.
  • Coordinated buffet arrangements for large-scale events, enhancing guest experience.
  • Upheld high cleanliness standards in all food preparation processes.
  • Managed fine glass handling to prevent damage and ensure safety.
  • Demonstrated versatility in various culinary tasks across diverse dining settings.

Kitchenhand

The Mallard Duck
09.2020 - 12.2020
  • Executed industrial dishwasher tasks to maintain cleanliness and hygiene standards.
  • Conducted food preparation adhering to safety protocols.
  • Instructed new employees on essential kitchen skills and processes.
  • Restocked fridge regularly to ensure availability of necessary supplies.
  • Handled heavy food trolleys to facilitate smooth kitchen operations.

Kitchenhand and Dishwasher

The ritz Carlton Perth
12.2019 - 01.2020
  • Operated industrial dishwasher to ensure optimal performance and efficiency.
  • Executed cleaning and shutdown procedures for the dishwasher to maintain hygiene standards.
  • Conducted thorough cleaning of fine glassware to uphold quality and presentation.
  • Assisted with general food preparation tasks to support kitchen operations.
  • Washed floors using high-grade chemicals to meet safety and cleanliness requirements.

Kitchenhand Work Experience

Northbridge brewing company co
03.2019 - 09.2019
  • Managed operation of large industrial dishwasher, optimizing cleaning efficiency.
  • Prepared food and crafted pizzas while operating large conveyor pizza oven.
  • Utilized industrial mixer for dough preparation, ensuring uniform consistency.
  • Implemented knowledge of industrial floor cleaner chemicals for proper usage.
  • Performed nightly wash-down of floors to uphold hygiene standards.

Apprentice Chef

Yebp! -Morley Noranda recreational Centre
03.2019 - 09.2019
  • Operated industrial dishwasher while adhering to established safety standards.
  • Executed food presentation and service for optimal dining experience.
  • Restocked supplies to ensure seamless kitchen operations.
  • Managed food ordering processes to maintain inventory levels.
  • Coordinated inventory movement to enhance efficiency in stock management.
  • Prepared short orders, focusing on speed and quality.
  • Instructed new students on basic skills and operational procedures.

Hospitality practical skills training course

Yebp
03.2019 - 03.2019
  • HACCAP food hygiene standard overview
  • Participate in safe food handling practices
  • Kitchen-hand operations training
  • Pizza food preparation to meet service periods
  • Basic introduction to dietary, special foods, allergens and cultural order requirements
  • Clean, sanitize and maintain kitchen area and equipment before and after service.
  • Dispose of foods and or oils correctly
  • Customer complaint handling and feedback

Education

Alta-1 Joondalup Campus -

Alta-1 Joondalup Campus
01.2017

Carine senior high - Home Economics

Carine senior high
01.2014

Skills

  • Customer service
  • Point of sale operation
  • Espresso preparation
  • Food preparation
  • Industrial cleaning procedures

Timeline

Barista

DOME
02.2025 - Current

Front of House Employee

DOME
08.2024 - Current

Chef/Cook

Turquoise Cafe
10.2023 - 12.2023

Checkout Supervisor

Spudshed Stirling
04.2022 - 06.2023

Bakery/Bread Department

Spudshed Stirling
04.2022 - 06.2023

Supervisor of Uber

Spudshed Stirling
04.2022 - 06.2023

Chef/Cook

Priestess by Voodoo Coffee
10.2021 - 11.2021

Kitchenhand

Lake Karrinyup country club
02.2021 - 04.2021

Kitchenhand

The Mallard Duck
09.2020 - 12.2020

Kitchenhand and Dishwasher

The ritz Carlton Perth
12.2019 - 01.2020

Kitchenhand Work Experience

Northbridge brewing company co
03.2019 - 09.2019

Apprentice Chef

Yebp! -Morley Noranda recreational Centre
03.2019 - 09.2019

Hospitality practical skills training course

Yebp
03.2019 - 03.2019

Alta-1 Joondalup Campus -

Alta-1 Joondalup Campus

Carine senior high - Home Economics

Carine senior high

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