Emily Ballard
Dapto,NSW
Summary
Dedicated Customer Service worker with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Bunnings Warehouse
04.2022 - Current
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Identified issues, analysed information and provided solutions to problems.
Customer Service Representative
Coles Supermarket
11.2020 - 06.2022
- Stocked shelves and organised merchandise displays for easy retrieval.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor or on duty manager.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Fast Food Team Member
McDonald's
09.2017 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitised equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
- Reduced customer wait times by quickly operating customer window and sales register.
- Followed food safety procedures outlined in company policies and health and sanitation
Education
Bachelors of Law - Law
The University of Notre Dame
Sydney, NSW11.2026
High School Diploma -
Dapto High School
Dapto, NSW12.2021
Skills
- Understanding Customer Needs
- Responding to Difficult Customers
- Team-Oriented and Cooperative
- Issue and Complaint Resolution
- Positive Personality
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Multitasking and Prioritisation
- Fast-paced Learner
Timeline
Customer Service Representative
Bunnings Warehouse
04.2022 - Current
Customer Service Representative
Coles Supermarket
11.2020 - 06.2022
Fast Food Team Member
McDonald's
09.2017 - 03.2020
Bachelors of Law - Law
The University of Notre Dame
High School Diploma -
Dapto High School
Similar Profiles
Mikaila RogersMikaila Rogers
Team Member at Bunnings WarehouseTeam Member at Bunnings Warehouse
Lachlan DavidsonLachlan Davidson
Supervisor at Bunnings WarehouseSupervisor at Bunnings Warehouse
Dylan Jake LesterDylan Jake Lester
Team Member at Bunnings Warehouse LtdTeam Member at Bunnings Warehouse Ltd
Biak Tha TialBiak Tha Tial
Café Team Member at Bunnings WarehouseCafé Team Member at Bunnings Warehouse
Amanda RoughleyAmanda Roughley
Childcare Cook at ECTARCChildcare Cook at ECTARC