Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Ballard

Sydney,NSW

Summary

I am a highly motivated, proactive and charismatic individual with extensive experience in hospitality. I have a flair for customer service and am looking to utilise my skills and experience in an upbeat, busy environment. I have completed my RSA, available on weekends, and am ready to start working ASAP.

Overview

6
6
years of professional experience

Work History

Front of House Employee

Blacksmith Arms Pub Cudham
06.2020 - 10.2023
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Demonstrated a high level of competency in cultivating customer satisfaction by swiftly resolving conflicts or problems resulting in exceptional levels of customer satisfaction.
  • Memorised over 30 menu items weekly, rotating specials, to provide customised recommendations to guests.
  • Responded to multiple customer requests and queries in an efficient, courteous and professional manner.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

VIP Hostess

Leeds First Direcrt Arena
10.2019 - 05.2022
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Advised customers about special offerings and menu items to help drive sales.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
  • Served high customer volumes during special events, nights, and weekends.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Waitress and Food Runner

Zizzi
12.2017 - 08.2019
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Education

Bachelor of Arts - History

University of Leeds
Leeds
06.2022

Skills

  • Resolving Complaints
  • Attention to Detail
  • Server and Staff Support
  • Dependable and Cooperative
  • Critical Thinking
  • Customer Service

Timeline

Front of House Employee

Blacksmith Arms Pub Cudham
06.2020 - 10.2023

VIP Hostess

Leeds First Direcrt Arena
10.2019 - 05.2022

Waitress and Food Runner

Zizzi
12.2017 - 08.2019

Bachelor of Arts - History

University of Leeds

Similar Profiles

CREATE PROFILE
Emily Ballard