EMILY BARNES

• Established and operated a part time home based wellness practice focused on supporting individuals with anxiety and emotional wellbeing through a unique energy based healing modality.
• Developed and implemented all aspects of business operations, including client bookings, intake management, marketing, social media, and administrative systems.
• Managed website content, designed informational resources, and maintained a professional, nurturing environment for clients.
• Delivered compassionate, client-centered care tailored to emotional needs, with a focus on building trust, safety, and transformation.

• Successfully managed end-to-end recruitment for major mining clients across WA, specialising in sourcing, interviewing, and placing FIFO Process Operators.
• Conducted high-volume phone and face-to-face interviews, delivering exceptional candidate and client experiences in a fast-paced environment.
• Developed and maintained strong client relationships through business development calls, on-site meetings, and consistent communication – becoming a trusted advisor to key mining companies.
• Coordinated complex onboarding processes including medicals, PPE orders, site inductions, and compliance paperwork – ensuring candidates met all client-specific requirements.
• Worked extensively across Microsoft Office and internal CRM systems to manage candidate pipelines, schedule interviews, track onboarding, and ensure all documentation was up to date.
• Thrived in a KPI-driven environment and received industry-leading training in recruitment, customer service, and stakeholder management.

• I still work here casually in the evenings as a dance instructor

FROM MAY 2024 - DEC 2024 STUDIO MANAGER

• Stepped into a leadership role during a critical time to support studio operations while the owner recovered from surgery.
• Managed day-to-day studio functions including opening/closing, responding to parent and student enquiries, fulfilling uniform orders, and maintaining a clean, safe environment for staff and students.
• Taught dance classes for ages 18 months to 17 years, delivering engaging lessons while supporting the physical and emotional wellbeing of each student.
• Handled studio communications, including email correspondence, social media promotion, and liaising with the property manager for repairs or maintenance.
• Ensured health and safety compliance for staff and students and upheld studio standards across all activities.

I started my journey at Universal Store as a casual team member in Feb 2022.

Promoted to Team Leader in April 2022

Promoted to Assistant Store Manager in June 2022

Currently Store Manager since September 2022

• Rostering staff members using wage budgets
• All aspects of recruitment (sourcing candidates, contacting candidates, conducting group interviews, one one one interviews, reference checks, trial shifts and the online onboarding admin process)
• Making weekly, daily and hourly sales budgets using last years and last weeks statistics as well as upcoming events that could impact sales
• Cutting/extending shifts and arranging shift breaks
• Counting till on open and close of store
• Responsible for the banking of cash income for the store
• Emailing State and National managers at end of day with all statistics
• Trained employees on additional job positions to maintain coverage of roles.
• Monitored staff performance and addressed issues through performance meetings
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
• Entered time and attendance logs in preparation for payroll.
• In charge of the stores Visual Merchandising (all stock, placement of all product)

When the office manager is on leave I take over her role.

This role includes all aspects of office management in an autonomous role:

• Dealing with all phone calls to the company
• Producing and sending quotes to customers through ServiceM8
• Producing and sending purchase orders to suppliers through Xero
• Invoicing customers through ServiceM8 and uploading to Xero
• Scheduling installations with customers and installers through ServiceM8
• Dealing with emergency call outs
• Responsible for decision making while installers and company owner cannot be contacted
• Working with various suppliers to ensure all our parts are ready at the correct time for installation
• Dealing with subcontracting requests for installations

Independently managing two Boost Juice stores with excess of 40 staff, to include; one Assistant Manager and four Team Leaders. Watertown being one of the highest turnovers in WA and NT.
Hillarys Boat Harbour also having a huge seasonal turnover.

I started at Boost Juice in Sept 2017 as a Team Member

Promoted to team leader Aug 2018

Promoted to Assistant Manager Dec 2019

Promoted to Business Manager Aug 2020

Shift Rostering, Payroll and Budgets

• Weekly rosters of two stores of 40+ staff members
• Aligning shifts with peoples availability
• Using previous sales statistics and weather to predict sales
• Working out wage budgets and rostering accordingly

Store Audits and Compliance

• Responsible for store compliance, audited at state level
• Ensuring all staff meet compliance requirements

People Management

• Dealing with all aspects of sickness, shift coverage and personal leave
• Performance meetings, time targets and reassessments

Recruitment of staff

• Supporting staff through all forms of mental health, gender equality issues, life/family issues
• Building workplace relationships with staff and state level management

Stock Procurement

• Managing stock levels
• Controlling fresh produce
• Dealing with multiple suppliers
• Dealing with goods received and invoicing

Banking

• Weekly reconciliation of cash sales
• Depositing of cash at bank for both stores

Stock-takes and Wastage

• Monthly stock-take of both stores
• Management of stock usage
• Control of wastage on shift

Meeting Sales Targets and Budgets

• Doubling stores overall up-sell and membership percentage
• Exceeding state targets beyond expectation
• Consistently improving sales targets quarter on quarter
• Creating successful merchandising and promotions to lift sales beyond targets

Training and Mentoring

• Ensuring all staff are trained and signed off to SOPs
• Management of KPIs
• Promotion through training of Team Leaders and Assistant Manager
• Encouraging of mentoring from skilled staff to new starts
• Personally mentoring all staff members

Health and Safety

• Lodging incident reports
• Following first aid regulations
• Meeting all safe work practices
• Food temperature logs
• Asset Maintenance and Servicing
• Ensuring machine servicing is done as and when required
• Fire equipment checked and logged