Emily Bencic
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, skilled in machine operation and fostering teamwork, I excel in fast-paced environments, ensuring quality and safety. My continuous improvement mindset and problem-solving abilities have significantly contributed to seamless service delivery and positive customer experiences.
Overview
7
7
years of professional experience
Work History
Bindery Assistant
MVP Print
03.2023 - 04.2024
- Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
- Used large-volume hand machine punch and staplers to punch holes into business cards and calendars.
- Used glue machines to glue endpapers, bindings, backings and signatures.
- Played a vital role in meeting tight deadlines for priority projects without compromising quality or safety standards within the workplace.
- Assisted in training new bindery staff on equipment operation, safety procedures, and best practices.
Childcare Educator
Theircare
08.2022 - 05.2023
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Promoted sensory development by providing access to different textures.
Cafe Worker
Degani Cafe
09.2019 - 03.2022
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Childcare Educator
Theircare
10.2021 - 02.2022
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Provided individualized instruction and support to meet personal needs of each child.
- Promoted sensory development by providing access to different textures.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Customer Service Liaison
Target
09.2017 - 09.2019
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Collaborated with team members to ensure seamless service delivery and consistent customer support.
- Implemented innovative solutions for common customer issues, resulting in reduced complaint frequency.
- Exceeded performance targets consistently by applying excellent organizational skills and attention to detail.
- Developed strong rapport with customers, fostering trust and loyalty through attentive service provision.
Education
Certificate IV - Youth Work
Chisholm Institute
Berwick, VIC2021
Certificate IV - Alcohol And Other Drugs
Chisholm Institute
Frankston, VIC2020
High School Diploma -
McClelland College
Frankston, VIC11.2017
Skills
- Continuous Improvement Mindset
- Perfect binding experience
- Machine Operation
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Cash handling proficiency
- Preparing and Packaging Orders
- POS System Operation
- Incident Reporting
- Problem-solving abilities
- Microsoft Excel
Timeline
Bindery Assistant
MVP Print
03.2023 - 04.2024
Childcare Educator
Theircare
08.2022 - 05.2023
Childcare Educator
Theircare
10.2021 - 02.2022
Cafe Worker
Degani Cafe
09.2019 - 03.2022
Customer Service Liaison
Target
09.2017 - 09.2019
Certificate IV - Youth Work
Chisholm Institute
Certificate IV - Alcohol And Other Drugs
Chisholm Institute
High School Diploma -
McClelland College
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