Emily BIRDSALL
Sunbury,Australia
Summary
Results-driven Business Operations Manager known for high productivity and efficient task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability to drive operational success and meet organizational goals
Overview
18
18
years of professional experience
Work History
Business Operations Manager
Sparrow early learning
West Melbourne, VIC
07.2023 - Current
- Leading and supporting services in defined areas to achieve quality outcomes and objectives aligned with the company's vision and values.
- Ensured each center operated according to the company's policy and procedures, legislative requirements, and the National Quality Framework.
- Managing, supporting, and guiding effective financial management to meet KPIs, including resource allocation, budgeting, costs, and building staff's business and financial capability.
- Working collaboratively with services to develop and manage customer service and care.
- Planned and delivered training sessions to promote a high understanding of the Early Years Learning Framework, and the delivery of engaging, creative, and environmentally friendly programs for children.
- Implemented process improvements, increasing operational efficiency.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored staff performance, and addressed HR issues.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managing risks and facilitating effective complaint and incident management.
- Assisted services with strategies, and developed ongoing community relationships.
- Building and maintaining open and supportive communication with staff, children, and families at each center.
- Working collaboratively with the Chief Operating Officer, Finance Officer, Payroll Officer, State Manager, and support office to ensure each service's needs and outcomes are addressed in a timely manner.
- Mentoring and supporting service managers and 2ICs in operational systems such as Tanda, Kangaroo Time, PowerBI, Time Target, ConnX, Story Park, Qikkids, and Resonate.
Service Manager - Sparrow EL Manor Lakes
Sparrow early learning Manor Lakes
Manor Lakes, VIC
11.2020 - 07.2023
- Strong Nominated Supervisor, Managing the day to day running of the service.
- Quality management - Establishing Philosophy, initiating consultation and development of a Quality Improvement Plan (QIP), supporting the team to understand what exceeding looks like and how to achieve it, authentic embedded practice.
- Shared leadership and strength-based approach, a popular centre manager, coaching, mentoring, and upskilling for my team.
- Pedagogical leadership is supported and valued, quality documentation of children’s learning and development, QIP & RAP, Inclusion support, and school readiness.
- Financial management, review family accounts, apply and solve issues with CCS, ACCS, ISS.
- Financial reporting, invoicing, statements, working within budgeting parameters, analyze reporting e.g. profit and loss accounting, forecasting projections and target setting, cost analysis, Financial sustainability
- Regulations, legislation, and compliance, undertaking compliance checks, reporting, experienced and knowledge in notifications, responding to DET requests, managing incidents and investigations, and risk management.
- Monitored employee performance through key metrics analysis.Liaising with all levels of operations across all departments, People and Culture, Finance, Marketing and Promotions, Facilities Maintenance, IT, Pedagogical Leadership, OHS&W.
- Experience and Knowledge with employee performance management, work cover, KPI setting, and review, liaising with Unions, Fair Work, Work Safe.
- Working closely with external stakeholders, councils, Health Department, Best Start Partnerships (DET), KU services, Anglicare, MCH, Therapists, Koori officers, VAEAI/RAP
- Monitored employee performance through key metrics analysis.
- Child Safe standards, Child Protection, Child First/Orange Door, Commission for Children and Young People CCYPS, Victorian Police, DHHS
- Recruitment selection and retention of Staff, Staff efficiencies management through E.g. Time Target, human Forces.
- Converting enrolments from the initial inquiry through to the tour, settling in and placement of children and families. Building occupancy from 70% to 100% occupany at Sparrow EL Manor Lakes.
2IC & Educational Leader
Sparrow early learning Manor Lakes
11.2019 - 11.2020
Acting Service Manager
Sparrow early learning Point Cook
10.2019 - 11.2019
Acting Service Manager
Sparrow early learning Tarneit Central
09.2019 - 10.2019
Lead Educator
Sparrow early learning Tarneit Central
09.2015 - 09.2019
Store Manager – NZ / AUS (12 Branches in total)
McDonald’s
03.2008 - 01.2016
- Supervise up to 70 staff per store
- Train and coach staff / ongoing staff assessment
- Coordinate staff rosters
- Deliver excellent service to customers
- Utilise outstanding conflict resolution skills to deal with challenging situations
- Successfully cross and up-sell products
- Meet challenging sales and productivity targets
- Contribute positively to the team
- Have been regularly recognised for outstanding performance and service
- Manage stock levels
- Closely follow all Safe Food Handling and OH&S policies and procedures
- Activate ongoing new marketing campaign at branch level
Receptionist/Administrator
Queen Academic Group
04.2007 - 02.2008
- General reception duties in a high-volume environment
- Completed a range of office administration tasks, including photocopying, filing and scanning
- Assisted clients with visa requirements and other enquiries
- Identified new business opportunities
- Contributed positively to the team
- Met challenging deadlines
Education
Bachelor of Early Childhood and Care -
Charles Sturt University
06.2022
Diploma in Early Childhood and Care -
Sage Institute
01.2015
Diploma in Business -
Auckland University of Technology
01.2009
Skills
- Strong Nominated Supervisor
- Quality management
- Shared leadership
- Strength-based approach
- Coaching/Mentoring
- Pedagogical leadership
- Quality documentation
- Inclusion support
- School readiness funding
- Financial management
- Financial reporting
- Budgeting
- Cost analysis
- Financial sustainability
- Community partnerships
- Networking
- Regulations
- Legislation
- Compliance
- Risk management
- Employee performance management
- Recruitment
- Staff retention
- Childcare Management Software
- Customer service
- IT skills
- Practice compliance
References
References available upon request
Timeline
Business Operations Manager
Sparrow early learning
07.2023 - Current
Service Manager - Sparrow EL Manor Lakes
Sparrow early learning Manor Lakes
11.2020 - 07.2023
2IC & Educational Leader
Sparrow early learning Manor Lakes
11.2019 - 11.2020
Acting Service Manager
Sparrow early learning Point Cook
10.2019 - 11.2019
Acting Service Manager
Sparrow early learning Tarneit Central
09.2019 - 10.2019
Lead Educator
Sparrow early learning Tarneit Central
09.2015 - 09.2019
Store Manager – NZ / AUS (12 Branches in total)
McDonald’s
03.2008 - 01.2016
Receptionist/Administrator
Queen Academic Group
04.2007 - 02.2008
Bachelor of Early Childhood and Care -
Charles Sturt University
Diploma in Early Childhood and Care -
Sage Institute
Diploma in Business -
Auckland University of Technology
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