Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Emily Bishop

Sydney,NSW

Summary

Dynamic Social Media and Operations Manager with a proven track record at I HEART KPOP Australia, enhancing brand visibility and driving sales through strategic content scheduling and exceptional customer service. Skilled in networking and leveraging advertising to boost engagement and market presence, significantly expanding audience reach without exceeding a numerical mention.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Social Media Manager

I HEART KPOP Australia
10.2022 - Current
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Negotiated partnerships with other brands for co-promotional activities, expanding audience reach.

Store Manager of Operations

I HEART KPOP Australia
10.2023 - 08.2024
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Travel Agent

TripActions
01.2022 - 01.2023
  • Developed strong vendor relationships to ensure access to the best travel options available for clients.
  • Collaborated with other agents to resolve any issues promptly, maintaining client trust and satisfaction.
  • Maintained detailed records of all bookings and expenses, supporting accurate billing and reporting processes.
  • Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
  • Educated clients on travel policies and procedures, ensuring adherence to corporate guidelines and budgetary constraints.

Store Clerk

IGA Supermarket
01.2018 - 01.2022
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.

Education

Bachelor of Arts - Commerce

Macquarie Universtiy
05-2025

High School Diploma -

Muswellbrook High School
Muswellbrook, NSW
09-2019

Skills

  • Content scheduling
  • Verbal and written communication
  • Advertising
  • Networking and relationship building
  • Content calendar management
  • Blogger relations
  • Timeline preparation
  • Customer Service

Accomplishments

  • Achieved State Titles Netball 1st place through working hard in a team.
  • Collaborated with team of 5 in the development of I HEART KPOP Brisbane and Melbourne.

Certification

Bronze Cross Lifesaving certificate.

Current First Aid.

Timeline

Store Manager of Operations

I HEART KPOP Australia
10.2023 - 08.2024

Social Media Manager

I HEART KPOP Australia
10.2022 - Current

Travel Agent

TripActions
01.2022 - 01.2023

Store Clerk

IGA Supermarket
01.2018 - 01.2022

Bachelor of Arts - Commerce

Macquarie Universtiy

High School Diploma -

Muswellbrook High School

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Emily Bishop