Emily Bondarenko
Canberra,ACT
Summary
Results-focused Professional dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
9
9
years of professional experience
Work History
Grooming Salon Manager/Advanced Stylist
Best Friends Pets Tuggeranong
11.2017 - Current
- Management of a small team of 4-8 staff members
- Established clear expectations for staff performance, resulting in consistently high-quality grooming services delivered to clients.
- Conducting team meetings
- Appropriate and effective staff rostering
- Maintaining excellent client satisfaction with a 98% return rate
- Reviewing KPI reports and managing salary to sales
- Tracking and ordering of consumables
- Organising any maintenance needs for the salon
- Training grooming staff across all Best Friends Pets ACT stores
- Maintaining a well organised bookings system
- Ensuring a smoothly and efficiently run salon on a daily basis.
- Managed and maintained health, welfare and proper care of animals.
Domino's Casual Staff
Domino's pizza Wanniassa/Mawson
11.2015 - 08.2018
- Customer service
- Hospitality duties
Education
Year 12 Certificate
Lake Tuggeranong College
Canberra, ACT11.2018
Skills
- Advanced communication and interpersonal skills
- Applying Health and Safety Regulations
- Employee Training
- Appointment Scheduling
- Strong organisational and time management skills
- Staff Management
- Appropriate Task Delegation
- Client Relationship Management
- Risk Management
Accomplishments
- 2021 Salon of the year award Best Friends Pets Australia
- 2023 Top 5 salon of the year award best Friends Pets and Pet stock
- 2023 Net Promoter Score Champion Best Friends pets and Pet Stock
- Heiniger Academy foundation course certificate
References
- Mathew Hills, Current Best Friends store manager, hillsy69@gmail.com
- Bethany I'Anson, Former Best Friends grooming assistant manager, bethany.ianson@outlook.com
Timeline
Grooming Salon Manager/Advanced Stylist
Best Friends Pets Tuggeranong
11.2017 - Current
Domino's Casual Staff
Domino's pizza Wanniassa/Mawson
11.2015 - 08.2018
Year 12 Certificate
Lake Tuggeranong College
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