Emily Bounday
Summary
Experienced Sales and Marketing Specialist adept at driving business development and managing client relationships within sister companies. Skilled in conducting interviews, overseeing fleet maintenance, and implementing effective upselling strategies. Committed to delivering exceptional service and driving business growth through innovative marketing initiatives and personalised client solutions.
Overview
7
7
years of professional experience
Work History
Sales and Marketing/Customer Relations Specialist
ASAP AUTO CARE & ASAP ROADWORTHYS
12.2021 - Current
- Lead business development efforts, cultivating partnerships with fleet companies to expand clientele
- Conduct comprehensive interviews to assess suitability of potential employees and ensure alignment with company culture
- Manage client relationships within the fleet sector, addressing concerns and ensuring utmost satisfaction
- Oversee maintenance and management of company fleet, including tool inventory and vehicle service
- Implement effective upselling strategies to enhance customer experience and maximise revenue
- Maintain meticulous records such as R134a refrigerant purchases, handling, and disposal for yearly audit compliance
- Efficiently organise and manage invoices, ensuring accurate accounting and streamlined processes
- Design and present innovative marketing strategies in weekly meetings to drive brand engagement and sales
- Facilitate communication between the company's business coach and the team, ensuring timely distribution of relevant information
- Design and implement company processes to ensure compliance and adherence by the team
- Coordinate updates to the company website through Servicem8 to align with latest developments
- Schedule customer appointments, providing relevant vehicle information and handling any arising issues
- Source competitive quotes on vehicle parts to ensure customers receive the best value
- Respond to customer inquiries across various communication channels including phone, email, and in-person interactions
- Plan and organise team events to foster a positive team culture and strengthen collaboration
- Manage inventory levels to ensure adequate stock availability
- Create and maintain monthly team rosters to optimise scheduling and coverage
- Address and resolve customer complaints received through various channels
- Develop standardised SMS and email templates using the ServiceM8 system for consistent communication.
Sales Consultant Promoted to Client Manager
TINYBLOX
01.2020
- Collaborated with clients to develop project designs, ensuring alignment with client needs and objectives
- Cultivated strong client relationships, serving as primary point of contact throughout project lifecycle
- Analysed town planning reports to guide clients through project outcomes
- Adapted project plans based on town planning report findings and addressed construction-related issues
- Coordinated with various stakeholders including town planners, engineers, and suppliers to ensure project completion
- Ensured clients had positive and stress-free experiences during project execution.
Vacation Timeshare Representative
WYNDHAM DESTINATIONS | ACCOR
01.2017 - 01.2020
- Participated in early-morning team sales training sessions at 6:30 am to develop skills and knowledge
- Attended daily company sales meetings at 7:00 am to stay informed about company news and updates
- Hosted initial appointments with clients starting at 8:00 am
- Followed up with clients after initial appointments to address any questions or concerns
- Identified potential finance issues related to clients' holiday plans and developed customised solutions to meet their unique needs
- Explained timeshare mechanics and created bespoke holiday packages tailored to each client's preferences
- Completed finance paperwork accurately and efficiently to finalise sales transactions
- Conducted comprehensive interviews with potential clients to understand their holiday preferences and requirements.
Education
Diploma in Beauty Therapy -
The French Beauty Academy
01.2015
Varsity College
01.2014
St Mary's College Bunderberg
01.2007
Our Lady Help of Christians Cairns
01.2004
St Thomas Moore's Catholic School Tasmania
01.2003
Skills
- Windows
- Mac
- Service m8
- Stripe
- Office
- Pipedrive
- Xero
- Zoho
- Hirum
- Opera
- Canva
- Click up
- Navigator pro
- Mondaycom
Timeline
Sales and Marketing/Customer Relations Specialist
ASAP AUTO CARE & ASAP ROADWORTHYS
12.2021 - Current
Sales Consultant Promoted to Client Manager
TINYBLOX
01.2020
Vacation Timeshare Representative
WYNDHAM DESTINATIONS | ACCOR
01.2017 - 01.2020
Diploma in Beauty Therapy -
The French Beauty Academy
Varsity College
St Mary's College Bunderberg
Our Lady Help of Christians Cairns
St Thomas Moore's Catholic School Tasmania
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