Emily Bowen
Bahrs Scrub,Queensland
Overview
6
6
years of professional experience
Work History
Supervisor
Costco Wholesale Corp
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Recruitment for the business, including phone screens, face to face interviews and reference checks.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Supervisor
Zambrero
01.2022 - 05.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of task
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Improved food safety standards by implementing thorough training programs and regular inspections.
- Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
- Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
- Mentored junior staff members to improve their skills, fostering a positive work environment that encouraged professional growth.
Bakery Sales Assistant
Coles Supermarket
03.2019 - 01.2022
- Aided in maintaining a safe work environment by adhering to health code regulations during food handling processes.
- Handled customer inquiries in a professional manner, addressing concerns and providing appropriate solutions for increased satisfaction levels.
- Maintained a clean, inviting, and well-stocked bakery display for improved visual appeal and product accessibility.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Enhanced customer satisfaction by offering personalized recommendations and sharing knowledge about various baked goods.
Timeline
Supervisor
Costco Wholesale Corp
05.2023 - Current
Supervisor
Zambrero
01.2022 - 05.2023
Bakery Sales Assistant
Coles Supermarket
03.2019 - 01.2022