EMILY BURford
West Footscray,VIC
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
7
7
years of professional experience
Work History
Front of House Employee
Hello Friends and Allies
06.2022 - 07.2023
- Greeted and assisted customers, ensuring positive dining experiences.
- Handled cash register transactions accurately and efficiently.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Maintained cleanliness and organization of front-of-house areas throughout shifts.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Front of house
Spud Bar
03.2023 - Current
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Assisted guests with inquiries, enhancing customer experience and satisfaction.
- Handled cash transactions accurately, minimizing discrepancies in daily sales reports.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
Script writer
Never Stop Productions
01.2023 - Current
- Streamlined script revision process, reducing turnaround time while maintaining high-quality standards.
- Provided constructive feedback on peer scripts, fostering collaborative improvement and creative growth.
- Brainstormed ideas to create useful content for clients.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
Front of house
Upstanding Citizens
08.2023 - 12.2023
- Assisted in maintaining cleanliness and organization of front-of-house areas to uphold company standards.
- Handled cash transactions accurately and processed payments efficiently at the register.
- Established welcoming atmosphere by greeting each guest warmly.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
Front of House Employee
Banzai
02.2022 - 06.2022
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Collaborated with kitchen staff to coordinate timely food service and address guest needs promptly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Checkout Operator
New World
02.2019 - 11.2020
- Operated checkout systems efficiently to process customer transactions accurately
- Assisted customers with product inquiries and provided exceptional service
- Handled cash and electronic payments while ensuring compliance with store policies
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Certificate - Dog Care, Animal Health, Dog Psychology, Behavior and Training
The Career Academy
01.2024
High school diploma - undefined
ACG Parnell College
01.2019
ATCL - Drama
Trinity College
01.2019
Skills
- Customer service
- Food prep
- Hosting
- Cleaning maintenance
- Team player attitude
- Team collaboration
- Multitasking and organization
- Cash handling proficiency
- Point of sale systems
- Food and beverage service
Timeline
Front of house
Upstanding Citizens
08.2023 - 12.2023
Front of house
Spud Bar
03.2023 - Current
Script writer
Never Stop Productions
01.2023 - Current
Front of House Employee
Hello Friends and Allies
06.2022 - 07.2023
Front of House Employee
Banzai
02.2022 - 06.2022
Checkout Operator
New World
02.2019 - 11.2020
High school diploma - undefined
ACG Parnell College
ATCL - Drama
Trinity College
Certificate - Dog Care, Animal Health, Dog Psychology, Behavior and Training
The Career Academy