Emily Butt
Murrumbateman,NSW
Summary
Versatile technician possessing extensive knowledge and professional experience with many industries. Adaptive and competent with collaborations and solo projects. Comfortable working under pressure and maintaining high energy.
I love theatre however I'm looking for a change of pace, I fell in love with customer service in my time at access canberra and I'd love to be in a similar position again.
Please don't hesitate to contact me with any questions, thank you for your consideration.
Overview
8
8
years of professional experience
Work History
Sound Technician
Canberra Theatre Centre
Canberra, ACT
02.2018 - Current
- Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Mixed and mastered vocal arrangements and music compositions, and optimized songs and albums.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
- Generated comprehensive reports regarding incidents, events and important business matters.
- Forged and cultivated productive relationships with community members and potential partners.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Access Canberra
Canberra, ACT
12.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Stage/entertainment Support
UPS
Canberra, ACT
12.2017 - 06.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
Customer Service Assistant
Soul Origin
Canberra, ACT
08.2014 - 09.2016
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered prompt service to prioritize customer needs.
- Recommended products to customers, thoroughly explaining details.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
Education
Year 10 -
Belconnen High School
Canberra, ACT2014
Skills
- Streaming Media
- Critical Thinking
- Reading Comprehension
- Complex Problem-Solving
- Mixing and Mastering
- Social Perceptiveness
Timeline
Customer Service Representative
Access Canberra
12.2020 - 02.2021
Sound Technician
Canberra Theatre Centre
02.2018 - Current
Stage/entertainment Support
UPS
12.2017 - 06.2019
Customer Service Assistant
Soul Origin
08.2014 - 09.2016
Year 10 -
Belconnen High School
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