Emily Byrnes
Albany Creek,Australia
Summary
Customer service professional with extensive experience in fast-paced hospitality and debt collection sectors. Proven ability to lead teams, communicate effectively, and organize operations to enhance customer satisfaction. Skilled in conflict resolution through negotiation and problem solving techniques. Dedicated to achieving high-quality results and creating a collaborative work environment.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Account Representative
Credit Corp Group
Brisbane , QLD
11.2025 - 08.2026
- Oversaw customer account portfolio via proactive inbound and outbound calls.
- Engaged in empathetic discussions with customers experiencing challenging situations.
- Established realistic payment arrangements through effective negotiation skills.
- Worked collaboratively with the team to enhance customer satisfaction.
- Consistently worked towards KPI targets, demonstrating strong performance.
- Ensured compliance by meticulously maintaining records per regulatory standards.
Assistant restaurant manager
KFC
01.2023 - 01.2025
- Coordinated recruitment, training, and staff rostering to enhance team performance and operational efficiency.
- Facilitated onboarding and conducted interviews for new team members, ensuring seamless integration into the team.
- Trained staff on customer service standards and food safety protocols to uphold quality.
- Managed food and product ordering while tracking performance KPIs to support team objectives.
- Implemented promotional campaigns that boosted customer engagement and increased sales.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Managed cash register operations including deposits and reconciling discrepancies.
Food service team member
KFC
01.2019 - 01.2025
- Monitored food quality during cooking to uphold safety and freshness standards.
- Assisted with food safety inspections, ensuring adherence to company standards.
- Trained in food preparation safety and hygiene procedures to ensure compliance.
Customer service team member
KFC
01.2017 - 01.2025
- Assisted customers with menu selections and special requests.
- Gained comprehensive experience in customer service and communication
- Developed strong multitasking and problem-solving abilities in a fast-paced environment.
- Built a solid understanding of restaurant operations and customer satisfaction standards.
Shift Supervisor
KFC
01.2021 - 01.2023
- Delegated tasks, managed team performance, and ensured smooth shift transitions.
- Overseeing daily operations and KPI tracking.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
Year 10 certificate -
Tumbi Umbi Campus
year 11 completion -
The Entrance Campus
Skills
- KPI tracking
- Negotiation techniques
- Cash handling
- Staff training
- Customer service
- Conflict resolution
- Team collaboration
- Effective communication
- Multitasking
- Adaptability and flexibility
Certification
- RSA
Timeline
Account Representative
Credit Corp Group
11.2025 - 08.2026
Assistant restaurant manager
KFC
01.2023 - 01.2025
Shift Supervisor
KFC
01.2021 - 01.2023
Food service team member
KFC
01.2019 - 01.2025
Customer service team member
KFC
01.2017 - 01.2025
Year 10 certificate -
Tumbi Umbi Campus
year 11 completion -
The Entrance Campus