Emily Chen
Hobart,TAS
Summary
Creative, energetic professional skilled in office administration, retail management, team collaboration and dance teaching. Strong work ethic, adaptability and exceptional interpersonal skills. Manages diversified office administrative functions, manage events, offer customer assistance and successful at adapting quickly to changing business demands.
Overview
19
19
years of professional experience
Work History
Office Manager
Encore Dance
North Hobart , TAS
2005.06 - Current
- Worked independently and unsupervised.
- Supervised and managed staff.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Created and processed financial documents, expense reports and invoices.
- Set up and Managed Direct Debit payments for customers.
- Used accounting software Xero and Microsoft Office (Word, Outlook, Excel, Powerpoint)
- Used editing and graphic design tools to create content and visuals for social channels.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Engaged with and responded to online audience through relevant comments (Socials and website).
- Designed and edited promotional publications.
- Planned advertising campaigns for online.
- Built and designed school website and reviewed information and elements regularly for accuracy and functionality.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Automated office operations by managing client correspondence and data communications.
- Coordinated and directed financial and budget activities to fund Concerts and events
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various school operations.
- School retail sales. Calculated pricing, applied discounts and collected payments to process transactions.
- Ordered and maintained stock.
- Used product knowledge to suggest items to match client needs.
- Planned and coordinated large annual Concerts including program, venue, Costume budgeting, ticket sales, promotions.
- Extensive music editing experience.
- Costume designer.
- Directed styling and outfitting for Concerts for 350 dancers
Dance Teacher
Encore Dance
North Hobart , TAS
2005.06 - Current
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Work one on one with students and also with large groups of 30+ dancers.
- Maintained effective working relationships with staff members, students and parents.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building dance knowledge.
- Assessed students' progress and structured lesson plans to facilitate continued learning.
- Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace.
- Maintained attendance, fees and rehearsal schedules for classes.
- Interacted effectively by email, phone and in person with students, parents and staff members.
- Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.
- Sourced and organized instructional videos and other educational resources to maximize learning.
- Monitored student performance and offered feedback to support goal achievement.
- Planned choreography for group performances and recitals.
- Selected age-appropriate music and maintained up-to-date knowledge of students' favorite music to incorporate into lessons.
- Kept up to date with current choreography and skills
Retail Shop Assistant/Hospitality Worker
Coal Valley Creamery/The Richmond Chocolate Shop
Richmond , TAS
2015.09 - 2021.08
Retail Shop Assistant
Rosehip & Co (Homewares and gifts)
Richmond , Tasmania
2013.04 - 2015.04
Cashier
Caltex Service Station
Hobart , Tasmania
2011.03 - 2013.04
Education
St. Mary College
Hobart, TAS12.2004
Skills
- Organizational Skills
- Critical Thinking
- Attention to Detail
- MS Office
- Online Marketing and Advertising
- Training and Coaching
- Customer Engagement
- Office and staff Management
- Event Coordination
- Office and Operations Management
- Strategic Planning
- Customer Service
- Inventory Control
- Invoicing and Billing
- Creativity and Innovation
- Content creation
- Community Engagement
Referees
Sharon Shirley
Owner/Studio Director Encore Dance
info@encoredance.com.au
0427 296 488
Sherri Coomer
Owner Rosehip & Co and Coal Valley Creamery
sherricoomer@outlook.com
0467 884 060
Timeline
Retail Shop Assistant/Hospitality Worker
Coal Valley Creamery/The Richmond Chocolate Shop
2015.09 - 2021.08
Retail Shop Assistant
Rosehip & Co (Homewares and gifts)
2013.04 - 2015.04
Cashier
Caltex Service Station
2011.03 - 2013.04
Office Manager
Encore Dance
2005.06 - Current
Dance Teacher
Encore Dance
2005.06 - Current
St. Mary College
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