Emily Cole
Torquay,VIC
Summary
Empathetic support Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for participants. Experience in and out of home settings providing guidance and encouragement to participants with there choices, offering emotional support with boundaries in place and encouraging Participants to reach there daily goals.
Follows policies and procedures and completing with protocols read and signed.
Willingness to take on added responsibilities to meet team goals. Quick learner and successful in building relationships with coworkers and participants. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties.
Overview
16
16
years of professional experience
Work History
Residential Support Worker
Gateways Support Services
05.2022 - Current
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
- Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
- Maintained accurate documentation of resident progress, goals, Behaviours, incidents, and communication of needs, and medical updates, with goal recording, Behaviour shift record, accommodation shift records, Riskmans, and case notes of each shift.
- Helped build important life skills such as cooking and cleaning and helping participants to achieve there goals.
- Provided transportation assistance for residents attending appointments or community outings as needed.
- Communicated effectively with families regarding resident progress and concerns while maintaining confidentiality guidelines.
- Participated in regular team meetings to discuss resident progress updates as well as brainstorm solutions for any challenges encountered during shifts.
- Developed strong rapport with residents by actively listening to their needs and offering empathy during difficult times.
- Provided support during family visits or events, fostering positive relationships between residents and their loved ones.
- Managed challenging behaviours effectively through de-escalation techniques and strategies.
- Assisted residents with basic activities of daily living.
- Helped participants move in and out of beds, baths, wheelchairs and automobiles.
- Recognized and reported abnormalities or changes in participants' health status to Team leader.
- Remained alert to problems or health issues of clients and competently responded.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped participants with self-feeding and assisted feeding, based on individual needs.
- support Participants with manual handling with hoists and safety techniques with personal care.
- making sure following all protocols, policies and procedures and completing with signed documentations.
- attending courses that Gateways support services provided to keep skills and knowledge up to date.
Dental Nurse
Belmont Dental Group Ekera
11.2008 - 02.2022
- Examined patient's mouth by oral examinations, throat and pharynx to refer abnormalities to dentist.
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
- Interpreted routine x-rays to identify tooth structures, calculus and abnormalities.
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Worked closely with surgeons and anesthesia care providers to guide patient safely through postoperative period.
- Taught patients oral hygiene strategies and offered nutritional counseling to maintain oral health.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Utilized knowledge of established professional nursing concepts and principles of practices to determine and assess medical needs of patients.
- Coordinated nursing care with pre-operative team to achieve defined patient outcomes.
- Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing, brushing .
- Maintained accurate medical and dental records by documenting important patient data in Oases software.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
- Improved and developed knowledge through continuing education courses and seminars.
- Exposed, developed and mounted both intraoral and extraoral dental x-rays.
- Supported dentists during emergency dental situations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Certificate IV - Dental Assisting (dental Radiography )
Australian Dental Associations Union of Employers
12.2018
Certificate III - Dental Assisting
RMIT University
Melbourne, VIC12.2009
Yr 12
Belmont High School
11.2006
Skills
- Behavioural support
- Mental health awareness
- Direct care
- Transportation Assistance
- Patient safety proficiency
- Daily Logs
- Documentation skills
- Meal Preparation
- Boundaries Establishment
- Dental charting
- Preventive oral health education
- Full Mouth Radiographs
- Dental impressions
- Sterilisation
- Attention to Detail
- Multitasking Abilities
- Teambuilding
- Interpersonal Communication
- Treatment planning
- Creating sterile environments
- First Aid
- CPR
- Multicultural Sensitivity
- Life Skills Development
- Self-Care Promotion
- Disability Support
- Nutrition and meal planning
- Housekeeping and maintenance
- Activity planning and engagement
- Compassionate Care
- Positive Reinforcement
- Client Transportation
- Confidentiality Practices
- Medical terminology knowledge
- Disability Awareness
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Excellent Communication
- Empathy and Compassionate Care
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Catheter Care
- Calm Under Stress
- manual handling
- hoisting
- Task Prioritization
- Personal Care Aide
- Room Cleaning and Restocking
- Responding to emergencies
- Self Motivation
- Medication Administration
- Infection Control
Timeline
Residential Support Worker
Gateways Support Services
05.2022 - Current
Dental Nurse
Belmont Dental Group Ekera
11.2008 - 02.2022
Certificate IV - Dental Assisting (dental Radiography )
Australian Dental Associations Union of Employers
Certificate III - Dental Assisting
RMIT University
Yr 12
Belmont High School
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