Emily Collis

I founded Roar Agency in 2019 and currently serve as Managing Director, working alongside three other directors to lead a growing disability supports provider. I have worked across all areas of the business, contributing both strategically and operationally to ensure strong governance, compliance, service quality, and team performance.

• Established the business from the ground up, including all foundational structures, systems, and compliance frameworks.
• Provide ongoing strategic oversight from an ownership/shareholder perspective, guiding business direction and growth.
• Collaborate with fellow directors on operational planning, service development, and organisational improvements.
• Contributed to the development of strategies that improved team productivity, client satisfaction, and overall efficiency.

• Ensured compliance with all relevant state and commonwealth laws, industry regulations, and internal policies.
• Led the setup and ongoing management of core operational systems, including service delivery, finance, payroll, and admin.
• Actively contributed to rostering, client coordination, scheduling, and general business operations as needed.
• Strengthened internal controls and risk management by reviewing and updating policies and procedures.

• Currently manage the HR function, including employee relations, policy development, and compliance with employment legislation.
• Support managers in applying HR procedures and resolving workplace matters, including investigations and performance issues.
• Developed HR policies and internal processes that promote a positive workplace culture and support staff wellbeing.
• Delivered training and guidance to leaders on appropriate corrective actions and people management best practices.

• Built and maintained strong relationships with clients, families, and community stakeholders.
• Promoted high-quality, person-centred service delivery through effective communication and responsiveness.
• Represented the organisation in community engagement activities to build trust and expand our network.

• Mentored and supported team members to grow professionally and perform confidently in their roles.
• Fostered a collaborative and inclusive culture that supports retention, engagement, and continuous improvement.
• Encouraged open communication, feedback, and innovation across all levels of the organisation.

Progressed through multiple roles based on strong performance and reliability. Worked across sales, donor verification, and front office administration, supporting major clients including Foxtel, Quickflix, Red Cross, World Wildlife Fund, Oxfam, and more.

• Conducted outbound sales calls to engage potential customers and promote subscription services.
• Managed customer inquiries, providing accurate and persuasive information on service offerings.
• Utilized CRM software to track interactions, follow-ups, and lead conversions.
• Consistently met and exceeded performance targets in a high-volume sales environment.

• Verified high volumes of charity donor sign-ups for multiple clients including Red Cross, LifeFlight, WWF, and Children’s Hospital Foundation.
• Maintained strict accuracy and confidentiality while handling sensitive donor information.
• Ensured verifications were completed within tight timeframes and in compliance with client requirements.
• Applied problem-solving skills to manage discrepancies and escalate issues appropriately.
• Maintained comprehensive and organised records of all verifications for audit and review purposes.
• Communicated professionally with donors and stakeholders to confirm information and ensure data integrity.

• Promoted to permanent office-based role due to consistent reliability and performance.
• Managed front desk duties including answering calls, greeting visitors, and handling enquiries.
• Assisted with preparing meeting rooms and ensuring equipment and materials were ready for use.
• Coordinated office supplies and maintained stock levels for smooth daily operations.
• Managed incoming mail and deliveries, following chain-of-possession procedures.