Emily Connors
Kiama Downs,NSW
Summary
Highly progress-focused Account Manager, Inside Sales consultant who regularly exceeds target with a long-standing background in customer service. Strategic Inside Sales Account Manager reputable for ranking among top performers, growing account bases and market share. Surpasses sales quotas, effectively pursuing leads and servicing key accounts. Secures new contracts with major businesses and private clients via quality representation.
Overview
18
18
years of professional experience
Work History
Inside Sales & Account Manager
Archistar
01.2020 - 01.2024
- Qualify both SMB & Mid Market inbound prospects
- Schedule and perform consultations and webinar demonstrations
- Manage all aspects of the sales process for all clients including onboarding, ongoing account manager through to renewal
- Identify business challenges and present key value propositions
- Represent Archistar at industry trade shows and events
- Increased customer satisfaction by providing personalized account management and addressing clients'' needs promptly.
- Expanded client base through targeted outreach efforts, resulting in increased revenue for the company.
- Exceeded monthly sales targets consistently by implementing effective prospecting strategies and maintaining a high level of customer service.
Inside Sales Consultant
CoreLogic
01.2015 - 01.2020
- Responsible for managing and growing new and existing customer relationships within a designated territory
- Consistently exceeded monthly sales target of $60k by successfully prospecting and closing new accounts
- Documented sales activities in the CRM system to track progress and measure success
- Regular webinar demonstrations
- Maintained up-to-date knowledge of company products and services to ensure accurate and timely sales
- Documented sales activities in the CRM system to track progress and measure success
- Identified customer needs and recommended appropriate solutions.
- Nurtured client relationships, maintaining consistent communication and follow-up for repeat business.
Restaurant Reservations Team Leader
Urban Purveyor Group
01.2014 - 01.2015
- Paring daily workload for staff and coordinating the daily allocation of work
- Motivating the team to achieve high standards and KPI targets
- Handling all customer complaints
- Mentoring and training all new team members
- Monitoring and reporting on standards & performance targets
- Arranging and chairing weekly team meetings, focusing on targets and achievements
- Implementing new incentives for the team
- Recruitment for all new team members
- Providing prompt and accurate information on individual performance
- Rostering duties.
Restaurant Reservations Consultant
Urban Purveyor Group
09.2013 - 01.2014
- Brand Champion for 9 Bavarian Bier Cafe throughout Sydney and Melbourne
- Within the sales team, I am the main liaison between venue management for all nine Restaurant's and the UPG sales team
- I am responsible for ensuring the planning process runs smoothly for group bookings and corporate reservations for high-caliber customers
- This included: Informing sales team on upcoming events and promotions for the venue
- Developing new procedures to improve day-to-day operations
- Managing incoming phone calls and general email enquiries
- Organizing the floor plan to ensure smooth service is provided
- Converting enquiries into sales through cross-selling
- Working in conjunction with the Marketing team in selling in-house event programs, promotions, catering specials, and ticketed events.
Receptionist Supervisor
HANROB PET HOTELS
01.2008 - 01.2013
- Supervision of 6 staff members
- Weekly roster
- Managing companies net promoter score
- Handling all customer complaints
- Creating weekly sales analysis report
- Managing company's Facebook page
- Organizing weekly staff meetings
- Managing companies net promoter score.
Receptionist
Hanrob Pet Hotels
01.2006 - 01.2008
- Interaction with customers on the phone and in person
- Organizing Couriers
- Preparing meeting rooms
- Reaching monthly sales target
- Maintaining the reception area to the highest of standards.
Education
Certificate IV in Business Administration -
01.2011
Skills
- Pipeline management
- Customer relationship management
- Team collaboration
- Goal-oriented mindset
Accomplishments
- 2012 - Receiving Employee of the Year at Hanrob Pet Hotel
- 2013 - Winning both sales incentives at Urban Purveyor Group
- 2016 & 2017 - Corelogic High Achievers Club
- 2022 & 2023 - Archistars Highest Seller for the year
Personal Information
Date of Birth: 03/27/91
References
- David Hunt, Head of International & Sales, Archistar, 0418810034
- Anthony Harding, Head of Sales, TransVirtual, 0428079418
Timeline
Inside Sales & Account Manager
Archistar
01.2020 - 01.2024
Inside Sales Consultant
CoreLogic
01.2015 - 01.2020
Restaurant Reservations Team Leader
Urban Purveyor Group
01.2014 - 01.2015
Restaurant Reservations Consultant
Urban Purveyor Group
09.2013 - 01.2014
Receptionist Supervisor
HANROB PET HOTELS
01.2008 - 01.2013
Receptionist
Hanrob Pet Hotels
01.2006 - 01.2008
Certificate IV in Business Administration -
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