Emily Cook
Sunnybank hills,QLD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
Work History
Coles Exspress
Calamvale, QLD
12.2021 - 06.2024
- Customer services, Stocking Shelves, Cash Handling, Rubbish Handling of boxs & plastic, Stocking Drinks, Unpacking Logistics
Server
McDonald’s
Quakers Hill, NSW
02.2015 - 05.2017
- Stock service stations with items such as ice, napkins, or straws
- Remove trays and stack dishes for return to kitchen after meals are finished
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities
- Examine trays to ensure that they contain required items
- Load trays with accessories such as eating utensils, napkins, or condiments.
Cleaner Helper
Mother
01.2012 - 12.2015
- Eliminated odors from restrooms by utilizing air fresheners or deodorizers.
- Cleaned spills immediately using proper safety procedures.
- Swept and mopped floors, vacuumed carpets, and washed windows.
- Cleaned bathrooms, emptied trash bins, restocked supplies.
- Reported any issues or damages to supervisor in a timely manner.
- Dusted surfaces in offices and classrooms to maintain a clean environment.
- Responded to requests from staff members for cleaning services.
- Ensured safety protocols were followed at all times while performing duties.
- Maintained janitorial equipment such as mops and brooms in good condition.
- Scrubbed sinks, toilets, countertops, mirrors, walls and other surfaces.
- Dusted furniture, fixtures, baseboards and window sills.
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Collected trash from floors within hallways, bathrooms and work areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Used steam equipment to periodically clean upholstery and carpeting.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Followed safety processes for all manual and electric cleaning equipment.
- Followed company uniform, performance and security policies with every job.
- Completed routine maintenance checks, notifying management of needed repairs.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Kept business entrances clean, tidy and professional in appearance.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
- Stripped, sealed and polished floors.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Steam-cleaned or shampooed carpets.
- Serviced, cleaned and restocked restrooms.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Dusted furniture, machines or equipment.
- Monitored building security and safety by locking doors or avoiding hazards.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Notified managers of repair needs or additions to building operating systems.
Education
Nepean Creative and Performing Arts High School
01.2015
Skills
- Self-Directed
- Microsoft Office
- Task Prioritization
- Organizational Skills
- Microsoft Word
- Clerical Support
- Team Management
- Planning
- Calm Under Pressure
- Organization and Time Management
- Dependable and Responsible
- Interpersonal Communication
- Customer Service
- Supervision and leadership
- Communication
- Organization
- Analytical
- Recordkeeping
- Multitasking
- Conflict Resolution
State
QLD
Zip
4109
City
Sunnybank hills
Street
18 Marong Street
References
- Christine Cook, 0427744350
- Reatha Enoka, 0402913476
Affiliations
- I have two children who i love spending time with.
- I love hanging out with my friends and travelling to see family.
- I love diamond art and listening to music.
Timeline
Coles Exspress
12.2021 - 06.2024
Server
McDonald’s
02.2015 - 05.2017
Cleaner Helper
Mother
01.2012 - 12.2015
Nepean Creative and Performing Arts High School