Emily Cooper

Emily Cooper is a Sydney born Floral Decorator with over 35 years experience. Emily has specialised in designing weddings and event flowers all over the world .Currently located in the Southern Highlands of NSW Emily works in all the top locations in the district, including Bendooley Estate, Hopewood House, Milton Park and The Centennial Vineyards. Emily’s flowers seamlessly blend with the stunning country surrounds and locations this part of rural New South Wales has to offer.

• Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in the design to inform arrangement decisions and provide information to customers.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
• Collaborated closely with customers to create unique designs for all events
• Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
• Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
• Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
• Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
• Prepared potted plants and bouquets based on customer requirements.
• Coordinated with local growers to source sustainable, eco-friendly flowers and foliage in support of environmental initiatives.
• Possess in-depth knowledge of various types of flowers and their seasonal availability.
• Optimized online presence with updated product photography showcasing a range of offerings from simple bouquets to elaborate installations designed for special events.
• Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
• Implemented cost-saving measures to reduce overhead expenses while maintaining high standards of quality in all products delivered.
• Quoted, generated, and processed customer orders to meet specifications and various occasions.
• Imparted knowledge on plants and flowers to customers.
• Maintained detailed records of client consultations, design specifications, order details, and invoicing information for seamless communication across the team.
• Expanded clientele base through targeted marketing efforts, including social media outreach and participation in community events.
• Drove customer satisfaction by providing recommendations for greenery and flower pairings.
• Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
• Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
• Researched latest design trends, colors, and vendor products for use in new pieces.
• Developed strong relationships with suppliers to negotiate favorable pricing on premium flowers and materials without compromising quality.
• Worked effectively in fast-paced environments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Proven ability to develop and implement creative solutions to complex problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Resolved problems, improved operations and provided exceptional service.
• Gained strong leadership skills by managing projects from start to finish.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Skilled at working independently and collaboratively in a team environment.
• Organized and detail-oriented with a strong work ethic.