Emily Cornell
Ballarat
Summary
Emergency services professional with robust background in managing critical situations and coordinating timely responses. Proven track record in ensuring accurate dispatch and communication between emergency units. Valued for my collaborative approach and adaptability, consistently meeting dynamic operational needs with reliability and precision.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Workplace Trainer
Triple Zero Victoria
10.2024 - Current
- Provide ongoing support and feedback to team members to enhance performance and maintain high standards.
- Deliver training materials and sessions to ensure the team is prepared for a wide range of emergency scenarios.
- Monitor trainees, assess their progress, and provide constructive feedback to improve their skills and confidence.
- Demonstrate respect, friendliness and willingness to help wherever needed.
Emergency Services Dispatcher
Triple Zero Victoria
08.2022 - Current
- Take emergency calls, ensuring accurate and efficient collection of information in high-pressure situations.
- Prioritise incidents based on urgency and assist with directing the call to the appropriate emergency services.
- Maintain clear and calm communication, providing reassurance to callers during critical emergencies.
- Operated telephone and radio equipment to receive requests and reports from firefighting crews.
- Promote a culture of teamwork within the centre, fostering strong working relationships among colleagues.
Cluster Manager
Petstock
11.2020 - 07.2022
- Ensured high-quality customer service across multiple salon locations, focusing on feedback and service delivery.
- Worked with salons to achieve KPIs, exceed monthly sales targets, and ensure ongoing staff development.
- Assisted in the setup of new salons and promoted training and induction opportunities for all staff.
- Ensured the safety of team members and customers by maintaining a safe work environment and reporting hazards.
- Conducted regular salon visits to provide coaching, mentoring, and support to staff for continuous improvement.
- Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
Professional Dog Groomer
Petstock
03.2019 - 07.2022
- Provided full grooming services, including bathing, nail clipping, brushing, and breed-specific haircuts.
- Utilised advanced scissoring techniques and managed difficult coats, such as matted or knotted hair.
- Ensured all grooming tools and equipment were maintained and sanitised regularly.
- Coordinated customer bookings, check-ins, re-bookings, payments, and managed client information.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Maintained a clean and inviting salon environment for both customers and staff.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
Retail Sales Associate
Neverland Store
09.2018 - 03.2019
- Ensured achievement of financial and company KPIs, including stock control and warehouse ordering.
- Operated the POS system, including handling EOD reports, cash counting, and daily banking.
- Managed customer service inquiries, processed returns and exchanges, and handled stock inquiries.
- Conducted visual merchandising to meet company standards, keeping the store environment clean and welcoming.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Salon Owner/Operator
Short Bark 'n' Sides Doggy Day Spa
01.2016 - 08.2018
- Managed all aspects of business operations, from client relations and grooming services to scheduling and financial management.
- Provided personalised dog grooming and spa services, ensuring each pet’s safety, comfort, and well-being.
- Consistently maintained a clean, organised, and welcoming environment for clients.
- Promoted services via social media, maintaining an active presence on Facebook and Instagram to engage with clients.
- Attended seminars to further knowledge on pet safety and breed-specific grooming techniques.
- Built strong, individualised relationships with clients to foster loyalty and repeat business.
Customer Support Officer
EnergyAustralia
07.2015 - 07.2016
- Addressed customer inquiries, ensuring their needs were met promptly and professionally.
- Upsold services based on individual customer needs and provided warm transfers to other departments as required.
- Demonstrated excellent communication skills, contributing to positive customer satisfaction outcomes.
- Managed high call volumes while maintaining composure and professionalism under pressure.
Professional Dog Groomer
Best Friends Pet Super Centre
07.2009 - 07.2015
- Maintained cleanliness and safety standards in the salon, including tool cleaning, cage management, and room upkeep.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Provided high-quality grooming services, ensuring pets' safety and comfort during the grooming process.
- Educated clients on the best grooming options for their dogs and promoted additional services beneficial to their pets.
- Managed front desk duties, including scheduling appointments, answering inquiries, and processing paperwork.
- Built strong relationships with colleagues and clients, contributing to a positive work environment and customer satisfaction.
Crew Member
McDonald's Restaurant
07.2007 - 07.2009
- Worked front counter, drive-thru and other areas, delivering exceptional customer service by effectively communicating orders in a professional and friendly manner.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Maintained a clean and organized workspace, ensuring a positive customer experience and compliance with health and safety standards.
- Assisted with food preparation, adhering to quality and safety procedures.
Education
High School Diploma -
Corio Bay Secondary College
Corio, VIC01-2018
Skills
- Self-motivated, with a strong sense of personal responsibility
- Work effectively in fast-paced high stakes environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Friendly, positive attitude
- Customer service
- Problem-solving
- Patience and tolerance
- Typing speed
Certification
PUA30822 Certificate III Public Safety (Emergency Communications Centre Operations)
Timeline
Workplace Trainer
Triple Zero Victoria
10.2024 - Current
Emergency Services Dispatcher
Triple Zero Victoria
08.2022 - Current
Cluster Manager
Petstock
11.2020 - 07.2022
Professional Dog Groomer
Petstock
03.2019 - 07.2022
Retail Sales Associate
Neverland Store
09.2018 - 03.2019
Salon Owner/Operator
Short Bark 'n' Sides Doggy Day Spa
01.2016 - 08.2018
Customer Support Officer
EnergyAustralia
07.2015 - 07.2016
Professional Dog Groomer
Best Friends Pet Super Centre
07.2009 - 07.2015
Crew Member
McDonald's Restaurant
07.2007 - 07.2009
High School Diploma -
Corio Bay Secondary College
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