Emily Couacaud
Mornington,VIC
Summary
Hardworking employee with customer service, multitasking, and time management abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospitality
Kirks on the Esplanade
01.2023 - Current
- Organized special events such as Engagement Party's or Birthday functions according to guest specifications.
- Checked on customers regularly to ensure satisfaction with meals and services.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Maintained knowledge of daily specials and promotions offered by the restaurant.
- Greeted customers and provided them with menus.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Served food and drinks to customers in a timely manner.
- Managed reservations for guests who wished to dine at the restaurant.
Cafe Worker
2 Left Sisters
10.2021 - 03.2023
Cafe / Indoor Playground
Planet Kids
01.2021 - 08.2021
Education
Padua College
Mornington Skills
- Customer service
- Barista skills
- Time management
- Problem solving
- Effective communication
- Conflict resolution
- Multitasking
- First aid training
- Cleaning and sanitizing
- Teamwork
Certification
RSA certificate
Completed 22/11/2022
• TAB certificate
Completed 26/6/2023
• RSG certificate
Completed 10/4/2024
• Food handling certificate
Completed 21/9/2023
Timeline
Hospitality
Kirks on the Esplanade
01.2023 - Current
Cafe Worker
2 Left Sisters
10.2021 - 03.2023
Cafe / Indoor Playground
Planet Kids
01.2021 - 08.2021
Padua College