Emily Craig

I was hired at Cheeky Charlies in February of 2023 under a casual position. In this job I am required to serve customers food and beverage, operate a register system and manage cash. I am also responsible for maintaining a high level of cleanliness at all times and handling food prep throughout the day. On occasion, I will be required to order product and supplies for the cafe.

I was hired at Surf Dive n Ski under a christmas casual position where my primary role was to provide excellent customer service and strive to achieve daily store budget. After the holiday period, I was offered a part-time role with SDS Erina. In my time at SDS, some of my roles have been:

- managing sales and cash transactions through a POS system

- assisting with visual merchandising of the store, including rearranging table and module displays and dressing mannequins.

- receiving and entering new stock into POS system.

- security tagging, folding and hanging accessories and apparel.

- handling customer exchanges and returns

- tracking hourly sales results

Occasionally, an opportunity will arise in which I am asked to manage a day shift. When doing this, I am responsible for directing staff about daily tasks to complete, managing all staff breaks and ensure all budgets and KPI's are met to the best of our ability. I am also responsible for opening/closing the shop, handling cash upon end of day, completing all reports and checking/responding to emails.

I was hired as a Crew Member at Erina Fair McDonalds in 2017 where I was promoted within 6 months of employment, firstly to a 'McCafe' crew member and shortly after to a ‘Crew Trainer’ position. Due to the closure of Erina Fair Mcdonalds in COVID-19, I moved to Erina Mcdonalds where in early 2021, I was recognised for great leadership and was offered Management training. I was a shift manager at Erina Mcdonalds for 1 year and in that time, I was able to achieve higher roles in running specific departments within my restaurant. Some departments I ran in this time were 'Hiring' and 'Product Quality'.

• At Coffee Port, my role consisted of serving customers and providing quality takeaway food and beverage to the public
• Extra responsibilities included opening/closing the shop, handling cash, packing away deliveries and extensive cleaning
• I worked at Coffee Port on a casual basis and left this role due to closing of the business.