EMILY CRITTLE
Sydney,AU
Summary
A human rights based Community Support Coordinator with over fifteen years experience working alongside people with lived experience of mental health and /or disability. I have a strong history of establishing respectful relationships with peers, co-workers, internal and external stakeholders. I have extensive experience working collaboratively with peers, carers, external agencies and services developing and implementing support plans that are peer led, strength based and have recovery at their heart. My ethics and experience mean that my professional and personal life are based firmly on people's human rights and this encapsulates inclusion, equality, respect, diversity, strength and hope. I have an in-depth knowledge of mental illness stemming from my own lived experience and that of my community.; I appreciate the impact it has on peers, their chosen families and significant others and I respond with understanding, always a listening ear, respect and awareness of the potential of recovery for all people involved. I have developed over my life an ethics that sees strength in our diversity and values our common humanity. After a career break to care for my mother who has lived experience of dementia, I am looking to join an organisation with a strong history of human rights, strength based and recovery focused, peer lead service provision.
Overview
23
23
years of professional experience
Work History
Support Coordinator
Partners In Recovery (PIR) NEAMI
02.2018 - 07.2018
- Developed and implemented, in partnership with people with lived experience of mental health, peer led support plans for diverse clientele, identifying unique needs and goals and working towards such..
- Direct support in a "hands on" manner with peer identified need for skill development in domestic, social, community and vocational and educational spheres.
- Educated and advocated with clients within the community, working closely with external partners to facilitate access to resources, supports and inclusion in the communities of people with lived experiences choosing..
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals..
- Worked closely with people with lived experience of mental health and Stakeholders to secure crises housing, transitional housing and long term Department of Community and Justice Housing.
- In Partnership with people with lived experience, organised supporting medical reports from specialists for NDIS applications and completed NDIS applications and appeals.
- Completed in a timely fashion all client notes, risk assessments and necessary documentation.
- Met all policy and legislative requirements. Working clearly within the Work Health Safety Act and key Human Rights Legislation.
Support Coordinator
Mental Health and Wellbeing (Me Well), NEAMI
06.2017 - 11.2017
- Contributed to the design and building the South Australian NEMI NDIS service Me Well, under the guidance of NEAMI National and the State Manager.
- Contributed to the practical design of the South Australian NEAMI' NDIS vision of a recovery, strength based, human rights service .
- Community Mapping
- Network building
- Promoting of Me Well, SA, NEAMI to customers and other service providers at NDIS open days
- I have completed NEAMI's training in NDIS Support Coordination, NDIS Financial Literacy, NDIS Crises Care and Risk Management.
Community Support Worker
Anglicare
08.2012 - 02.2017
- Developed and implemented with people with lived experience, person led, recovery focussed, support plans that drew on each persons unique strengths, needs and goals.
- Worked in partnership with people with lived experience and provided direct practical support that developed and maintained activities of daily living, community involvement, inclusion and service access
- Facilitated access and linking to appropriate services and communities of the persons choosing and where necessary and with consent connected people with a lead agency
- In partnership with the person with lived experience I participated in Government and Non Government service planning and client care meetings / planning
- Responded to crises situation with care and respect for the person, while actively linking the person with appropriate crises services
- Facilitated social and recreational groups for residents of Supported Residential Facilities with lived experience of mental health and/or disability.
- Maintained up to date clients notes, consent forms, risk assessments, records and resources, with respect for dignity at the for front.
- I have worked across the Community Inclusion Program areas such as the Supported Residential Facility Service, the Independent Living Service, the Brokerage Service, The Mental Health Respite Individual and Group Service and also the Department of Community Services Homeless and Community Care (HACC) funded housing and community inclusion service.
Community Support Facilitator
Uniting Care Disability
05.2008 - 05.2012
- Coordinated the Active Linking Service with residents of Boarding Houses with lived experience of mental health and / or disability, from a strength based, person led, recovery framework.
- Developed with people with lived experience, their Individual Support Plans, highlighting strengths, identifying goals, researching resources and community facilities, services and opportunities, breaking down the goals in to attainable steps and working with peers to implement their recovery support plans.
- Facilitated with consent coordinated care with external Stakeholders such as Community Mental Health, Housing NSW, Government Department Boarding House Representatives, Boarding House Staff and Management, GPs etc; This helped provide a comprehensive service to each resident.
- Service planning and development that was inclusive of families, carers and significant others
- Advocated strongly for the rights of people with lived experience and their carers and did this in an inclusive manner to share skills and experience.
- Worked in partnership with people with lived experience to increase inclusion and access within communities and services of their choosing
- Linked people in through referral processes with services and communities of each persons choosing.
- Planned, facilitated and evaluated in partnership with people with lived experience and volunteers a weekly drop in centre
- Worked independently with people with lived experience and also as part of a team, planning both my daily roster and weekly commitments.
- Coordinated & rostered casual support staff
- Developed a service budget
- Developed and maintained an accounting spread sheet for service expenditure and grant accounting
- Completed grant acquittals
- Developed and maintained all necessary notes, profiles, risk assessments and records i n a timely and accurate, ethical and strength based manner.
- Regularly participated in professional reflection & supervision, team meetings & Service Planning meetings
- Followed all Work Health Safety procedures to ensure a safe workplace and outreach practice. Complied with all relevant legislation.
Community Support Worker
Rozzelle Neighbourhood Centre
07.2005 - 03.2007
Administrative Assistant
Faculty of Engineering, University of Technology
10.1998 - 07.2003
Support Worker
The Disability Council of NSW
02.1995 - 02.1998
Education
Statment of Attainment - First Aid
Allens Training
Certificate of Participation - Diabetes Awareness Training
RDNS
Certificate - Manual Handling and Ergonomics
Institute of Family Practice
Certificate - Introduction to Peer Work
MIFSA / Baptist Care
Certificate - Advanced Grant Writing Seminar
The Australian Institute of Community Practice & Governance
Certificate - Intensive Winning Grants Seminar
The Australian Institute of Community Practice & Governance
Certificate - Aboriginal Cultural Competency Training
Institute of Family Practice
Certificate - ACCYO Safeguarding Children
Australian Council for Children and Youth Organisations
References
- Referees supplied on request
Timeline
Support Coordinator
Partners In Recovery (PIR) NEAMI
02.2018 - 07.2018
Support Coordinator
Mental Health and Wellbeing (Me Well), NEAMI
06.2017 - 11.2017
Community Support Worker
Anglicare
08.2012 - 02.2017
Community Support Facilitator
Uniting Care Disability
05.2008 - 05.2012
Community Support Worker
Rozzelle Neighbourhood Centre
07.2005 - 03.2007
Administrative Assistant
Faculty of Engineering, University of Technology
10.1998 - 07.2003
Support Worker
The Disability Council of NSW
02.1995 - 02.1998
Certificate of Participation - Diabetes Awareness Training
RDNS
Certificate - Manual Handling and Ergonomics
Institute of Family Practice
Certificate - Introduction to Peer Work
MIFSA / Baptist Care
Certificate - Advanced Grant Writing Seminar
The Australian Institute of Community Practice & Governance
Certificate - Intensive Winning Grants Seminar
The Australian Institute of Community Practice & Governance
Certificate - Aboriginal Cultural Competency Training
Institute of Family Practice
Certificate - ACCYO Safeguarding Children
Australian Council for Children and Youth Organisations
Statment of Attainment - First Aid
Allens Training
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