Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic
Emily Cunningham

Emily Cunningham

Oberon,NSW

Summary

Dynamic hospitality professional with a proven track record at The Royal Hotel, excelling in customer service and conflict resolution. Adept at enhancing guest experiences through effective communication and attention to detail. Skilled in food safety and cash handling, I thrive in fast-paced environments, ensuring satisfaction and loyalty among patrons.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

Royal Hotel
Oberon, NSW
01.2025 - Current
  • Adhered to health and safety regulations while serving food.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

chashier

Horseshoebay Kiosk
South West Rocks, NSW
03.2020 - 12.2024
  • Provided excellent customer service to enhance guest experience.
  • Handled customer inquiries and resolved issues effectively.
  • Assisted in restocking merchandise to ensure product availability.
  • Trained new cashiers on company policies and operating systems.
  • Collaborated with team members to streamline checkout procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Dennison College Kelso High Campus
Kelso, NSW
09-2025

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Time management
  • Sales techniques
  • Cash handling
  • Basic math
  • Hospitality service expertise
  • Wine pairings
  • Attention to detail
  • Hospitality and accommodation
  • Food safety
  • Complex Problem-solving
  • Food and wine pairings
  • Verbal and written communication

Certification

  • Responsible service of alcohol (RSA)
  • Responsible conduct of gaming (RCG)
  • Food safety supervisor

Languages

German
Limited

Affiliations

  • Did Navy Cadets for 4 years, was a Leading Seaman, and showed great leadership skills

References

References available upon request.

Timeline

Waitress

Royal Hotel
01.2025 - Current

chashier

Horseshoebay Kiosk
03.2020 - 12.2024

High School Diploma -

Dennison College Kelso High Campus

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Emily Cunningham