Emily Curtin
Tomerong,NSW
Summary
At South Coast Veterinary Group (North Nowra Veterinary Hospital and Jervis Bay Veterinary Clinic), I excell in a fast-paced environment, significantly enhancing patient care and client satisfaction through meticulous attention to detail and exceptional communication. My proficiency in performing diagnostic testing, completing comprehensive electronic records and my commitment to continuous professional development underscored my ability to improve outcomes and mentor new staff, showcasing adaptability and a strong teamwork ethic. I love having the opportunity to work with animals and an amazing team of professionals that are not just co workers but also good friends and a big family.
I am searching for additional employment to my current permanent part time role as a vet nurse, however I am very open to merging into a completely different field of work all together.
I am a very relaxed, creative and organised individual, and welcome the opportunity to complete any necessary training or education that may be required to continue along a new career path.
Overview
11
11
years of professional experience
Work History
Veterinary Nurse
South Coast Veterinary Group
North Nowra & Jervis Bay
03.2014 - Current
- Assist in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anaesthesia administration is safe and effective.
- Uphold high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintain accurate medical records for efficient patient care and treatment followup.
- Triage incoming patients to determine treatment needs and urgency of care.
- Prepare surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensure effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Provide exceptional customer service through professional and appropriately empathetic interactions with clients at the front desk, over the phone, or via email communications.
- Improve patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Reduce stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Contribute to improved patient outcomes by participating in ongoing professional development and staying current on veterinary nursing best practices.
- Safeguard animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Support veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
- Collaborate with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Administer medications to animals in treatment and documented changes in condition.
- Educate pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
- Increase client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Contribute to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
- Administer prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Enhance staff training initiatives through mentoring new veterinary nurses on clinical protocols and best practices.
- Perform laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
- Clean and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Streamlin clinic operations by implementing efficient inventory management practices for medical supplies and medications.
- Process new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promote a positive work environment by fostering strong relationships with colleagues and consistently demonstrating enthusiasm for providing quality care to patients.
- Facilitate seamless transitions between appointments by efficiently prepping examination rooms for each new patient visit.
- Record symptoms and documented medical observations to inform treatment decisions.
- Assist other senior staff with blood analyses and physical assessments.
- Interact with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Maintain detailed records of animal health care and diagnostic treatments.
- Monitor vital signs of animals during surgical procedures and provided postoperative care.
- File daily progress records, surgery logs, x-ray logs, and routine records.
- Prepare, sterilise and maintain medical instruments and equipment.
- Assist veterinarians with radiographs and ultrasounds.
- Obtain patient history from owners and performed physical examinations.
- Educate clients on nutrition, preventive health and other animal care.
- Administer oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Assist in preparation and administration of anesthesia for surgical processes.
- Collect and prepared specimens for laboratory testing.
- Perform dental cleanings using ultrasonic scaler.
- Train and mentored other nursing staff.
- Administer prescribed injectable controlled substances, sedatives and injectable or inhalant anesthetics.
- Perform fecal examinations, urinalysis and bloodwork.
- Design and created client education materials and marketing materials for hospital services.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Certificate IV - Veterinary Nursing
TAFE NSW
Tafe Illawarra09.2019
Certificate II - Animal Studies
TAFE NSW
TAFE Illawarra10.2017
Higher School Certificate -
Nowra Anglican College
Nowra, NSW2008
Skills
- An enthusiastic interest in the health industry and providing help or support to those in need
- A relaxed, outgoing and positive attitude
- Respectful and accepting of other genders, cultures, religions, beliefs, age groups, ideas, opinions or lifestyles
- Patient, kind, honest, empathetic and respectful of others rights to privacy
- Willing to and capable of working independently or collaborating with a team
- Adhere to legal and individual business policies and procedures
- Appropriately and respectfully follow instructions and execute required tasks requested by authority figures or fellow colleagues
- Confidently ask questions or seek advice when necessary
- Adapt communication style to effectively interact with people from diverse backgrounds and personalities
- Active Listening
- Ability to maintain a calm and composed demeanour, even in stressful, challenging or emergency situations
- Adaptability, reliability, problem solving and critical thinking
- Very thorough and meticulous attention to detail
- Exceptional at multitasking and organisation
- Self-awareness
- Gracefully accept appropriate constructive criticism and welcome the opportunity for personal and professional growth
- Provide appropriate and empathetic support for individuals, their families and other employees
- Experience in supporting and caring for… - My medically retired Navy veteran husband with PTSD, depression, anxiety and many physical injuries - My step mother who suffers from Parkinson’s Disease - My mother in-law who recently suffered a major stroke - My 2 year old daughter
- Many other skills acquired as a result of… - 11 years Veterinary Nursing/Receptionist experience - Approximately 8 years of employment in various hospitality and retail positions - Completing 3 Semesters of the academic and practical work experience components of a Bachelor of Nursing
References
- Sue Lees
Business Owner and Manager
Bomaderry NewsXpress Newsagency
0403 400 810
slees55@optusnet.com.au
- Claire Scanlon
Business Owner, Manager, Paediatric Occupational Therapist
Connected Kids Occupational Therapy
0491712178
info@connectedkidsot.com
- Nicole Hollinger
Business Owner, Veterinary Nurse, Professional Dog Trainer, Former Head Veterinary Nurse, Former TAFE Educator
Jervis Bay Dog Training
0421 804 291
jervisbaydogtraining@gmail.com
Timeline
Veterinary Nurse
South Coast Veterinary Group
03.2014 - Current
Certificate IV - Veterinary Nursing
TAFE NSW
Certificate II - Animal Studies
TAFE NSW
Higher School Certificate -
Nowra Anglican College