Emily Dall’Acqua
Port Macquarie,NSW
Summary
Dynamic and results-driven professional with extensive experience as a Tattooist and Store Manager at The Reject Shop. Proven ability in custom designs and exceptional customer service, enhancing client satisfaction and loyalty. Skilled in staff training and development, fostering a positive work environment that reduced turnover and improved operational efficiency.
Overview
12
12
years of professional experience
Work History
Tattooist
Self Employed
11.2019 - Current
- Developed marketing strategies for social media platforms showcasing portfolio pieces that attracted new customers regularly.
- Reduced customer wait times by efficiently prepping workstations and materials ahead of scheduled appointments.
- Increased repeat clientele by delivering exceptional customer service and maintaining a clean, safe, and sterile work environment.
- Enhanced customer satisfaction by providing personalized and unique tattoo designs according to their preferences.
- Assisted in managing inventory levels of ink supplies, needles, gloves, and other essential materials for efficient studio operations.
Store Manager
The Reject Shop
02.2013 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Approved regular payroll submissions for employees.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience
Education
St Paul’s College
Kempsey, NSWSkills
- Custom designs
- Hygiene practices
- Appointment scheduling
- Customer service
- Staff training and development
- Multitasking and organization
- Friendly and positive
- Store merchandising
- Recruitment and hiring
- Opening and closing procedures
Timeline
Tattooist
Self Employed
11.2019 - Current
Store Manager
The Reject Shop
02.2013 - 10.2019
St Paul’s College
Similar Profiles
Zain SaeedZain Saeed
Entrepreneur at Self EmployedEntrepreneur at Self Employed
Josey RallinsonJosey Rallinson
Care Giver at Self EmployedCare Giver at Self Employed
Dakota CastroDakota Castro
Gardener at Self EmployedGardener at Self Employed
Jayda RobertsJayda Roberts
Freelance Administrative Assistant at Self EmployedFreelance Administrative Assistant at Self Employed
DIPESH RAJ HAMALDIPESH RAJ HAMAL
Cook at BLUE WHALE ASIAN EATERY N BAR ON FLYNNCook at BLUE WHALE ASIAN EATERY N BAR ON FLYNN