Duc Nguyen
Ringwood,VIC
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail/Customer Service Assistant
The Chocolate Box
Melbourne
05.2023 - Current
- Assisted customers over the phone, providing helpful information regarding products and services.
- Performed administrative tasks such as filing documents, and entering data into computer systems.
- Handled returns and exchanges in accordance with store policies, while maintaining positive customer relations.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
Customer Service Assistant
Mojo Cafe
Wellington
08.2022 - 01.2023
- Successfully managed the opening and closing procedures of the cafe, ensuring operational efficiency
- Delivered prompt and courteous customer service, prioritising a timely and positive experience
- Expanded expertise in preparing and serving various types of coffee.
Customer Service Assistant
BurgerFuel
Wellington
06.2021 - 08.2022
- Efficiently handled the opening and closing duties of multiple stores
- Acted as a shift manager in various locations, demonstrating leadership skills
- Led and supervised a team to ensure smooth store operations.
Customer Service Assistant
YUM YUM HOUSE
05.2017 - 10.2018
- Acted as the friendly first point of contact for walk-in and phone customers
- Assisted in food preparation, contributing to the overall efficiency of the restaurant.
Education
High School Diploma -
Aotea College
Porirua, New Zealand12-2019
Skills
- Technical Support
- Product Promotion
- Customer consultation
- Payment processing
- Complaint resolution
- Documentation and reporting
- Customer service
- Database Management
- POS systems and ordering platforms
- Professional telephone demeanor
- Administrative and office support
- Team Collaboration
- Food safety
- Building Rapport with customers
- Friendly and outgoing
Certification
BurgerFuel | Porirua/Newtown/Courtenay Place | 2021-2022
Completed comprehensive Shift Manager training, covering leadership, health and safety, and training of fellow crew members.
Pacific International Hotel Management School (PIHMS) | Feb-Nov 2020
Participated in a 10-week Food & Beverage Operation course, engaging in practical learning within the hotel setting.
Barista Training Course, Mojo Coffee | August 2022 - February 2023
I have completed level 1 of the Barista training course in Wellington, New Zealand
Languages
Vietnamese
Native/ Bilingual
English
Professional
References
- Sian Sing Wong, Sales Management Chocolate Box, +61 491 720 432
- Enza Bonello, Manager Airport Chocolate Box, +61 403 305 211
- Cathy Auswin, Team Leader Airport Chocolate Box, +61 469 271 322
Timeline
Retail/Customer Service Assistant
The Chocolate Box
05.2023 - Current
Customer Service Assistant
Mojo Cafe
08.2022 - 01.2023
Customer Service Assistant
BurgerFuel
06.2021 - 08.2022
Customer Service Assistant
YUM YUM HOUSE
05.2017 - 10.2018
High School Diploma -
Aotea College
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