Emily Daoud
Summary
To secure a permanent full-time career opportunity that challenges my skills, and allows for further career growth, while making a significant contribution to the success of the company. To work with a high level of accuracy, meeting agreed timeframes when carrying out administrative duties such as filing, invoicing, credit card payments, updating spreadsheets and other data entry tasks. As well as answering phone calls, emails and greeting clients and visitors.
Overview
4
4
years of professional experience
Work History
Cashier/ Customer Service + Warehouse Experience
IGA
04.2022 - 06.2023
- Meet and Greet customers - Concierge
- Assist customers with customer enquiries/complaints both in person and over the telephone
- Implement RSA & RCG practices
- Counted money in drawers at beginning and end of each shift - EFTPOS Handling.
- Answered product questions using knowledge of sales and store promotions.
- Conducted inventory counts by adding each item in stock and documenting in computer system using MS Excel & Word.
Waitress/Customer Service Officer
La Vita Mediterranean
08.2022 - 09.2022
- Assisting customers with function/event enquiries both in person and over the telephone with a professional manner
- Answering phone calls in regards to enquiries, function/event bookings
- Administrative support to the owner, this includes data entry, word processing, office and resource administration, reporting and correspondence
- EFTPOS handing/money handling.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Fast Food Worker
Mcdonalds
07.2019 - 09.2020
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Education
Certificate III - Aged Care
Tafe
Sydney, NSW12.2022
Real Estate Work Experience - Ray White
Cecil Hills High School
Cecil Hills, NSW10.2021
Certificate II - Beauty
Tafe
Sydney, NSW11.2020
Skills
- Decision-Making & Conflict Resolution
- Team Building
- Task Prioritisation and Time Management
- Basic Math & Data Entry
- Customer Service
- Excellent Communication
- Written Communication
References
Hayden Robinson, Deputy Manager - IGA, 0432 095 991 Steve, Store Manager - IGA, 0412 579 373
Languages
Arabic
Full Professional
Assyrian
Native or Bilingual
Timeline
Waitress/Customer Service Officer
La Vita Mediterranean
08.2022 - 09.2022
Cashier/ Customer Service + Warehouse Experience
IGA
04.2022 - 06.2023
Fast Food Worker
Mcdonalds
07.2019 - 09.2020
Certificate III - Aged Care
Tafe
Real Estate Work Experience - Ray White
Cecil Hills High School
Certificate II - Beauty
Tafe
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