Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Volunteercommunityservice
References
Workplacement
Personal Information
Achievementsawards
Generic

Emily Davenport

Badgery's Creek,NSW

Summary

Adept at balancing a wide range of responsibilities, I leveraged my excellent computer skills and strong communication abilities to enhance animal welfare and customer satisfaction at Sydney Dogs & Cats Home. My knack for behavioral modification and fostering strong relationships with clients underpins my proven track record in team leadership and veterinary assistance, showcasing a commitment to excellence and a passion for animal care.

Overview

9
9
years of professional experience

Work History

Dog Foster Officer

Sydney Dogs & Cats Home
Austral, NSW
12.2023 - Current
  • Worked closely with volunteers who provided additional support during adoption events or transport runs.
  • Scheduled veterinary appointments for animals through ezyVet.
  • smoothly operate SaleForce effectively
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept detailed records of pet care activities, preferences, and any notable incidents.
  • Collaborated with other rescue organizations to find homes for hard-to-place animals.
  • Maintained detailed records on each dog's health, behavior, and progress and communicating to a large team with updates both good and bad.
  • Conducted regular walks for dogs, ensuring physical activity and socialization.
  • Ensuring foster carers follow pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Assisted in the integration of new pets into the home, easing transitions and minimizing stress.
  • Managed a large number of animals both onsite, incoming and in foster simultaneously, demonstrating strong organizational skills.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Keeping constant communication with carers on rehoming suitability, often informing carers on euthanasia decisions. Post compassion support along the way.
  • Maintaining strong relationships with carers often having them come back for a new foster after every adoption.
  • Educated foster families on proper animal husbandry techniques such as nutrition, grooming, and housebreaking.
  • Ensured the safety of all animals in my care by following best practices guidelines.
  • Displayed passion for animal welfare and demonstrated humane techniques with progressive positive training models.
  • Conducted many home visits to provide ongoing and judge free support to keep dogs in homes and out of the shelter

Senior Animal Attendant

Animal Welfare League
Kemps Creek, NSW
08.2021 - Current
  • Adapted training methods and strategies to accommodate dogs with special needs or disabilities.
  • Addressed and corrected various behavioral issues, including aggression, separation anxiety, reactivity etc.
  • Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
  • Kept abreast of the latest trends, research, and techniques in dog training and behavior science.
  • Trained and rehearsed animals for motion picture, television or stage performances.
  • Conducted training programs to develop or maintain desired animal behaviors.
  • Provided guidance to owners on how to maintain consistent rules in the home environment to ensure successful behavior modification results.
  • Educated dog owners on the principles of positive reinforcement and humane behavior management techniques.
  • Designed and facilitated socialization classes for puppies to promote healthy interactions with humans and other dogs.
  • Administered medications to animals.
  • Evaluated the progress of each dog's training program by observing interactions during lessons.
  • Evaluated animals to determine temperaments, abilities or aptitude for training.
  • Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed individual sections e.g. adoptable dogs, dogs in rehabilitation and incoming dogs both in a team and run independently
  • Created/designed wide range of enrichment for the animals including dogs, cats and pocket pets.

Front of House Manager

Jordan's Family Bakehouse
Riverstone, NSW
03.2019 - 07.2021
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with back of house management to ensure seamless service delivery.
  • Maintained cash registers throughout shift and ensured accuracy of transactions.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Monitored and evaluated staff performance, providing regular feedback and coaching.
  • Trained front of house staff in customer service excellence and operational procedures.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Maintained cleanliness and organization in all front of house areas to uphold brand standards.
  • Tracked sales data and generated reports on sales trends within the restaurant.
  • Responsible for ordering supplies necessary for front-of-house operations.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Introduced new products to increase customer satisfaction

Pharmacy Assistant/ Webster Packer

Blooms The Chemist
Windsor, NSW
05.2018 - 03.2019
  • Answered customer questions about prescribed and OTC medications.
  • Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
  • Managed multiple tasks simultaneously while adhering to strict deadlines.
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
  • Prepared labels for prescriptions and dispensed medications to patients.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Making up numerous webster packs for patients and keeping up with the large number to pack.

Animal Hand/Attendant

The Ramaal Burmese & The Cattery Box Hill
Box Hill
11.2017 - 03.2019
  • Organized day-to-day activities such as feeding times, walks and exercise sessions, grooming appointments.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained detailed records of all boarders.
  • Worked independently running the entire cattery.
  • cleaning enclosures and ensuring good health and minimal stress for incoming animals.
  • Assisted with cats and their newborn kittens with care checking each were reaching the right milestones

Barista, Waitress, Sales Assistant

Richmond Records
Richmond, NSW
04.2017 - 05.2018
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended, selected and located merchandise based on customer desires.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized espresso machine to prepare coffee.
  • Assisted in the preparation of baked goods and meals.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.

Barista & Sales Assistant

Gloria Jeans
Windsor, NSW
08.2016 - 10.2016
  • Utilized POS system to receive and process customer payments.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.

Barista & Sales Assistant

Michel’s Patisserie
Richmond, NSW
04.2016 - 07.2016
  • Greeted customers and provided assistance with product selection.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.

Education

Animal Studies - Certificate II, Captive Animals Certificate II

Western Sydney University Hawkesbury Campus
Richmond, NSW
01.2018

High School -

Bede Polding College
South Windsor, NSW
01.2017

Skills

  • Excellent computer skills
  • Eye for detail
  • Strong communication skills
  • Excellent multi-tasking
  • Fantastic time management
  • Substantial customer service skills
  • Teamwork skills
  • Set and achieve goals
  • Self-disciplined
  • Skilful in using an eftpos machine
  • Handy in using a cash register/till
  • Memorising customer orders
  • Composure under pressure
  • Precise cleaning
  • Making a variety of high quality hot/cold drinks
  • Organisational skills
  • Long-term commitment
  • Motivation and determination
  • Assisting in behavioral modification programs
  • Recognizing a wide range of dog behaviour
  • Balancing a wide range of responsibilities
  • Training new staff members
  • Mentoring
  • Give and take direction
  • Handle sensitive calls
  • Strong relationship building with clients
  • Patience and calmness
  • Animal monitoring
  • Veterinary assistance
  • Animal handling expertise
  • Animal restraint techniques
  • Behavior observation

Affiliations

  • Animal rescue/rehabilitation for a wide range of animals particularly non-natives and hard to care for neonatal babies
  • Gardening
  • Crafting/pottery
  • Babysitting
  • Petsitting

Timeline

Dog Foster Officer

Sydney Dogs & Cats Home
12.2023 - Current

Senior Animal Attendant

Animal Welfare League
08.2021 - Current

Front of House Manager

Jordan's Family Bakehouse
03.2019 - 07.2021

Pharmacy Assistant/ Webster Packer

Blooms The Chemist
05.2018 - 03.2019

Animal Hand/Attendant

The Ramaal Burmese & The Cattery Box Hill
11.2017 - 03.2019

Barista, Waitress, Sales Assistant

Richmond Records
04.2017 - 05.2018

Barista & Sales Assistant

Gloria Jeans
08.2016 - 10.2016

Barista & Sales Assistant

Michel’s Patisserie
04.2016 - 07.2016

Animal Studies - Certificate II, Captive Animals Certificate II

Western Sydney University Hawkesbury Campus

High School -

Bede Polding College

Volunteercommunityservice

  • Scripture teaching at Windsor Park Public School
  • Catering for the school’s Academic Assembly
  • Serving and making coffees in the Bede Café
  • ECO Group
  • Peer Support 2016
  • Bush Regeneration in Bligh Park
  • Agriculture Group
  • After school tutoring/mentoring for struggling students of Bede Polding College
  • Assisting in preparing for masses and assemblies

References

  • Belinda Sant, Babysitting reference, 0414 904 183
  • Tammy Lyon, Babysitting reference, 0437 137 270
  • Melissa Mcombe, Babysitting reference, 0414 679 134
  • Phoebe Donovan, Captive Animals TAFE teacher, 13 18 70
  • Madeleine Leva, Agriculture teacher, (02) 4577 6455
  • Jasmine Wall, Hospitality Teacher, (02) 4577 6455
  • Rose, Manager of Michel’s Patisserie Richmond, 0423 363 202
  • Holly, Assistant Manager - Michel’s Patisserie Richmond, 0435 135 206
  • Tracey Cabaretta, Owner - The Raamal Burmese & The Cattery Box Hill, 0407 242 772
  • Wayne Jordan, Owner - Jordans Family Bakehouse, 0439 193 259
  • Emily Mcpherson, Team Leader - Sydney Dogs & Cats Home 0435 923 191

Workplacement

  • Gloria Jeans Coffees, 08/01/17, 08/05/17, 27-28 227 George St, Windsor, NSW, 4577 5190
  • Richmond Records, 11/07/17, 11/11/17, 161 Windsor St, Richmond, NSW, 2753, (02) 4578 1251
  • Taronga Zoo, 07/01/17, 07/31/17, Bradley's Head Rd, Mosman, NSW, 2088

Personal Information

Hobbies: Babysitting/Petsitting, Working with animals, Reading, Cooking, Photography, Drawing/Painting, Participated in Girl Guides Australia

Achievementsawards

  • BPC Merit Certificate
  • BPC Coordinators Certificate
  • BPC Assistant Principal’s Certificate
  • Christian Leadership Award
  • Certificate of Recognition in Scripture Teaching
  • Royal Life Saving Resuscitation Certificate

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Emily Davenport