Summary
Overview
Work History
Education
Skills
Timeline
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Emily Davie

Gladstone,QLD

Summary

Committed to delivering exceptional support to both team members and clients, this hardworking and flexible individual excels as an easy learner with a keen ability to adapt to various tasks and environments. Skilled in coordinating appointments, organizing mail, and collecting messages to streamline office communication, a positive and upbeat attitude is brought to every task. Dedication, flexibility, and quick learning abilities contribute to the effectiveness in providing outstanding assistance.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Spotlight
08.2021 - Current
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Organised store merchandise racks and displays to promote and maintain visually appealing environments.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.

Fast Food Worker

Hungry Jack's
07.2020 - 09.2021
  • Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.

Education

High School Diploma -

Chanel College
Gladstone, QLD
11.2023

Skills

  • Meeting Sales Goals
  • Product Demonstrations
  • Store maintenance
  • Sales trends
  • Brand representation
  • Adaptable and Flexible
  • Cash Handling
  • Time Management
  • Reliable and Responsible
  • Computer Proficiency and Microsoft Office
  • Teamwork and Collaboration
  • Team Cooperation
  • Goal-Driven

Timeline

Retail Sales Associate

Spotlight
08.2021 - Current

Fast Food Worker

Hungry Jack's
07.2020 - 09.2021

High School Diploma -

Chanel College

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Emily Davie