Emily Dawson
Yarramundi ,NSW
Summary
Personable customer service representative, highly skilled and extremely organised at providing exceptional customer service, processing orders and leading a team. Adept at engaging with customers and driven to provide outstanding customer service
Overview
4
4
years of professional experience
Work History
Sales Agent
Insight CFS
01.2022
- In this role I was responsible for both cold and warm calling around australia to raise money for a variety of charities, such as the RSPCA and KidzWish Foundation.
Assistant administrative officer
Department of Planning and Environment
01.2020 - 01.2021
- I have completed three different internships spanning across 12 weeks or 4 weeks since 2020
- I completed data entries, helped plan and assist on projects and set up meetings and emails
Customer service representative
Tile Factory Outlet
01.2022 - 04.2023
- Within this role, I was customer facing and responsible for onboarding new potential customers, generating invoices and quotations, inbound/outbound calls and serving all customers making sales.
Customer service team leader
Tile Factory Outlet
04.2023 - Current
- 7 months into my original role at TFO, I was promoted to Team leader and am responsible for the development and the performance of all customer service activities/staff, as well as supporting management in leading the team and managing front counter operations
- I now also organize all online sales and deliveries and assist in any customer issues in addition to any previous duties
Skills
- Microsoft office
- Multitasking
- Computer literacy
- Customer service
- Netsuite
- Onboarding customers
- Leading a team
- Conflict resolution
- Flexible and able to adapt
- Resilience Under Pressure
- Customer Assistance
Timeline
Customer service team leader
Tile Factory Outlet
04.2023 - Current
Customer service representative
Tile Factory Outlet
01.2022 - 04.2023
Sales Agent
Insight CFS
01.2022
Assistant administrative officer
Department of Planning and Environment
01.2020 - 01.2021