Summary
Overview
Work History
Skills
Certification
Timeline
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Emily Dawson

Bowen

Summary

Experienced Customer Service Representative with a strong background at Tile Factory Outlet and Stone and Ceramic Tile Wholesalers. Skilled in conflict resolution, team collaboration, and delivering efficient, solutions-focused service in fast-paced environments. Reliable, organised, and committed to customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Stone and Ceramic Tile Wholesaler
09.2025 - 02.2026
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.
  • Coordinated with warehouse staff to ensure accurate picking, packing, and dispatch of orders
  • Managed stock availability enquiries and communicated lead times to customers
  • Processed all orders sent through email and generated quotes

Assistant Manager, Customer Service

Tile Factory Outlet
Smithfield
03.2025 - 09.2025
  • Coordinated with other departments to ensure customer satisfaction.
  • Processed online and phone orders
  • Managed the customer service team alongside the manager
  • Resolved escalated complaints from customers in a timely manner.
  • Assisted staff with resolving customer issues

Customer Service Representative and Team lead

Tile factory outlet
Smithfield
08.2022 - 03.2025
  • Worked as a customer service representative before being promoted to customer service team lead within 3 months
  • Trained new employees on customer service protocols
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, returns and exchanges

Skills

  • Communication
  • Strong problem-solving and conflict resolution abilities
  • Organisation and time management
  • Microsoft word, outlook and Excel
  • Team Collaboration
  • Multitasking in high paced environments

Certification

  • First Aid & CPR
  • Team managers and leaders course - University of Sydney

Timeline

Customer Service Representative

Stone and Ceramic Tile Wholesaler
09.2025 - 02.2026

Assistant Manager, Customer Service

Tile Factory Outlet
03.2025 - 09.2025

Customer Service Representative and Team lead

Tile factory outlet
08.2022 - 03.2025
Emily Dawson