Emily Dean
Bundarra,NSW
Summary
Experienced hospitality and events professional with a strong background in customer service, bar and front-of-house operations, event coordination, cash handling, rostering, and stock management. Confident working independently or as part of a team, with strong time-management skills and experience working in busy customer-facing environments. Looking at returning to the workforce and bringing a practical, reliable, and organised approach to the workplace.
Overview
2
2
years of professional experience
Work History
Front of house
Macintyre hot bread
08.2015 - 11.2017
Bartender / Supervisor
Tattersalls, Royal and the Imperial
- Delivered professional customer service in busy hospitality environments
- Supervised day-to-day venue operations
- Managed staff rosters and supported team coordination
- Handled cash and completed money-handling procedures
- Performed opening and closing procedures
- Ordered, received and restocked stock
- Maintained venue cleanliness and presentation
- Worked independently while ensuring operational requirements were met
- Assisted with event coordination and venue functions
Events Manager
Inverell RSM
- Coordinated events and managed day-to-day event requirements
- Liaised with customers, members, and the general public
- Managed timelines and ensured deadlines were met
- Provided customer service throughout events
- Managed money handling and invoicing
- Assisted with menu planning
- Prepared and managed staff rosters
- Coordinated multiple tasks in a busy event environment
Barista / Front of House
Inverell RSM
- Provided friendly and efficient customer service
- Prepared and served coffee and beverages
- Handled cash and processed customer transactions
- Assisted with food preparation
- Maintained cleanliness and presentation of front-of-house areas
Waitress
Café on Byron
- Provided attentive customer service
- Took and delivered customer orders
- Handled cash and customer transactions
- Assisted with food preparation
- Maintained clean and organised service areas
- Worked effectively in a fast-paced hospitality environment
Education
Certificate IV -
Hospitality
Certificate III -
Events Management
Certificate II -
Hospitality
Certificate II -
Agriculture
NSW School Certificate -
Higher School Certificate (HSC) -
Full Driver Licence -
Skills
- Customer service and client relations
- Hospitality and front-of-house operations
- Bar and beverage service
- Event coordination and management
- Rostering and staff coordination
- Cash handling and invoicing
- Stock ordering and restocking
- Menu planning and food preparation
- Time management and meeting deadlines
- Opening and closing procedures
- Cleaning and workplace presentation
- Working independently and as part of a team
- Farm skills
- Mustering
- Operate a tractor
- Operating motorbikes
- Yard work -drenching, marking, general maintenance
Timeline
Front of house
Macintyre hot bread
08.2015 - 11.2017
Waitress
Café on Byron
Barista / Front of House
Inverell RSM
Events Manager
Inverell RSM
Bartender / Supervisor
Tattersalls, Royal and the Imperial
Certificate IV -
Hospitality
Certificate III -
Events Management
Certificate II -
Hospitality
Certificate II -
Agriculture