Emily Dellavedova
Wonga Park,Australia
Summary
Hardworking and passionate law graduate with strong organisational skills. Self-directed, energetic, and driven, with ability to perform independently or collaboratively to achieve company goals. Well-versed in delivering exceptional customer communication and service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Intern
Castan Centre For Human Rights Law
, VIC
2022.06 - 2022.09
- Conducting a desktop review for the Equality Australia Clinic.
- The review consisted of identifying and systematically analysing materials to determine whether faith based organisations are discriminating against LGBTIQ+ individuals and their families.
- Conducted research and presented findings to leadership.
- Worked well in team environment as well as independently.
- Participated in company and department meetings.
Assistant Manager
Sheike
Melbourne , VIC
2023.10 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
- Balanced and organised cash register
Senior Retail Assistant
Sheike
Doncaster , Vic
2018.01 - 2023.10
Night Tennis Coordinator
Wonga Park Tennis Club
Wonga Park , Vic
2016.01 - 2023.01
- Responsible for creating rosters that competing teams follow throughout the year
- Carry out banking procedures and all cash handling over the course of the season
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Attend council and Lilydale & District Night Tennis Association Meetings on behalf of tennis club
Senior Retail Assistant
Gingham & Heels
Doncaster , Vic
2016.01 - 2017.12
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Aquatic Instructor
Aquahub & Aquanation
Croydon & Ringwood , Vic
2015.01 - 2016.12
- Taught daily swim instruction to students varying in ages and skill levels.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Prepared equipment before each class class and stored items promptly after classes.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Babysitter
Felicissimo Family
Wonga Park , Vic
2013.01 - 2015.12
- Minded a 9 year old boy and an 11 year old boy for a couple of hours during after school hours when required
- Picked the boys up from school and drove them to sporting and various other after school commitments
- Helped the boys learn how to complete small chores appropriate for their age level.
- Assisted the boys with homework assignments and special projects across different subjects.
Waitress
Warren Glen Garden Centre & Cafe
Warrandyte , Vic
2013.01 - 2015.01
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Waitress
Alfred's Homestead
Warrandyte , Vic
2013.01 - 2014.01
- Used cash registers and credit card machines to cash out customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
Kitchen Hand
Potters Reception
Warrandyte , Vic
2010.01 - 2013.01
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Volunteer Teachers Aid
Bimbadeen Heights Primary School
Mooroolbark , Vic
2008.01 - 2009.01
- Assisting children complete various tasks (Prep - year 6 students)
- Listening to children read
- Photocopying work materials for teachers and fellow staff members
- Compiling student portfolios
- General classroom assistance
Education
J.D. - Law
Monash University
555 Lonsdale Street, MelbourneBachelor of Science - Psychological Science
La Trobe University
Bundoora12.2015
VCE -
Tintern Girls Grammar
Ringwood East 12.2012
Skills
- Decision making
- Teamwork and collaboration
- Analytical and critical thinking
- Data collection and research paper writing
- Organisation and time management
- Planning and coordination
- Group and individual instruction
- Strategic planning
- Willingness to learn
- Positive and upbeat
- Service-oriented
- Multitasking and prioritising
Certification
CPR First Aid Training
Working with Children’s Check
Licensed Teacher of Swimming and Water Safety
Additional Information
The practice and understanding of law in Australia and internationally
Environmental protection advocacy
Animals
Fitness and health
Fashion
Singing and Performing
Tennis
Involving myself in local and broader community projects
References
Sarina Alessi: Sheike
Contact Number: 0400 348 195
Matthew Wilson: Wonga Park Tennis Club President
Contact Number: 0408 630 532
Jenny Port: Personal and Professional
Contact Number: 0412 125 123
Alex Beltramin: Aquanation
Contact Number: 0432 876 976
Timeline
Assistant Manager
Sheike
2023.10 - Current
Intern
Castan Centre For Human Rights Law
2022.06 - 2022.09
Senior Retail Assistant
Sheike
2018.01 - 2023.10
Night Tennis Coordinator
Wonga Park Tennis Club
2016.01 - 2023.01
Senior Retail Assistant
Gingham & Heels
2016.01 - 2017.12
Aquatic Instructor
Aquahub & Aquanation
2015.01 - 2016.12
Babysitter
Felicissimo Family
2013.01 - 2015.12
Waitress
Warren Glen Garden Centre & Cafe
2013.01 - 2015.01
Waitress
Alfred's Homestead
2013.01 - 2014.01
Kitchen Hand
Potters Reception
2010.01 - 2013.01
Volunteer Teachers Aid
Bimbadeen Heights Primary School
2008.01 - 2009.01
J.D. - Law
Monash University
Bachelor of Science - Psychological Science
La Trobe University
VCE -
Tintern Girls Grammar
CPR First Aid Training
Working with Children’s Check
Licensed Teacher of Swimming and Water Safety
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